Customer Service Executive

The Customer Service Executive would be responsible for below activities for B&W Category • Performing day to day activities - Loss Tree and Root Cause Analysis of Top losses, Stock Outs, Delisting of inactive packs, new listings etc • Coordinating and Planning for daily dispatches across the factories to DCs • Drive Day 0 / DR & new launches to deliver business growth through flawless supply chain execution • Liaising with Supply Planning Team, Replenishment team & DC operations team • Formulating Dashboards on KPIs - Fill Rate, In Stock and Inventory (DOH), monitoring the performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables • Monitoring and controlling business waste for the month and ensure timely liquidation of stocks on time • Responsible for leading demand planning process for B&W category • Review historical sales trends, demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results • Lead & strengthen the S&Op process for the category • Follow a collaborative and consensus approach by working with Sales, Customer marketing to obtain and ensure that current and accurate information is used for S&OP • Closely coordinate and communicate inputs/action plans with supply planning on demand changes • Work closely with branch CM team & central demand planners to ensure dynamic demand is captured Base location: Chennai RO Years of experience: 2+ years’ experience, preferably in Supply/ demand planning Education: MBA Preferred Other Skills – • Strong in excel & analytical skills • Strong communication skills & ability to manage senior stakeholders • Strong organizational, decision making, and presentation skills • Working knowledge of Knowledge of SAP/APO • Experienced with other software packages including Powerbi and Microsoft Office