Customer Service & Supply Planning Lead

This role will manage Customer Service & Supply planning for Partnership  ANZ and China business which includes managing Customer service, Supply planning and NPDs.

Key Responsibilities:

Customer Service & Logistics

• Manage complete Order to delivery cycle for Partnership ANZ & GC business
• Lead supply chain customer service operations with a focus on increasing customer satisfaction and strengthen collaboration with customer supply chain team.
• Manage order service levels KPIs
• Track secondary sales and market inventory closely with BDMs and Distributors
• Highlight/ Red flag to SU on Supply plan gaps, shipping document delays which can impact order/delivery service level KPI’s.
• Accountable for resolving issues like Supply delays, document errors and shortage/damage claims.
• MIS Reporting on monthly and quarterly view of Open orders, Supply plan, Sales, Ambition and Supply Chain Service rate
• Liaise with Sales, Marketing, CD Ops to drive monthly Demand review and weekly DSR meeting with focus on improving SR, FA and FB
• Coordinate with UI Logistics & Global Freight procurement team for New Lanes creation.
• Monitoring of Import Shipments and ensure on time delivery of documents to customers. ( KPI – DOTIF )
• Oversee that there is no error in shipping documents, as per agreed CSI (Customer Shipping Information)
• Resolve any issues with the shipping lines while shipment clearance at the port, ensuring No Demurrage and Detention
• Drive Import Logistics optimization and cost reduction projects

Supply Planning & NPDs

• Responsible for production & supply planning for Partnership dedicated sites in Vietnam and China prepare weekly Supply plan report against open orders and update in SF
• Conduct collabs and finalise production plans for multiple product codes to meet required delivery dates.
• Work collaboratively with Procurement teams to ensure quarterly forecast is shared with suppliers to ensure RPM availability.
• Responsible to ensure smooth flow of raw materials and finished goods to meet required delivery dates
• Responsible for monthly DSR analysis, which includes Mold & factory capacity planning.
• Monitor plan compliance of the manufacturing facilities and work collaboratively with the factory to ensure 100% compliance levels.
• Responsible to deliver Mfg. site level service rate target
• Business partner finance/procurement to drive Transfer Price optimization by driving right forecast, information and savings projects across Partnership ANZ and GC  portfolios
• Drive and support Partnership ANZ & GC NPDs and ensure smooth delivery of transition projects without impacting service and minimizing the SLOB due to transitions

Requirements:

• MBA /Engineering Graduate with 7-9 years of experience in Supply Chain Operations
• Person should be business focussed and enable sales growth.
• Excellent written and oral communication skill.
• Proficiency to communicate effectively across various cultural backgrounds & functional areas. Strong cross-functional & Stakeholder management experience in Project Management and MS Project 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.