Global Customer Hubs Manager

JOB PURPOSE

This role exists todrive transformationintoGlobal customer hubs spaceand build stronger communities with Unilever markets and partner organization.You willbe responsible forservice delivery forEU markets and service lines thatoperateout of Poland,Romaniaand India. You will be exposed toglobalbusiness processes thatcut acrossUnilever andpartner organizationswith culturally diverse teams.You’llbe part of a team that believes in doing work that matters — for people and the planet.

Because here, wedon’tjusthire forjobs. We invite you to be part of something bigger.

• Ensure high‑quality service delivery from the 3rd‑party partner, following processes aligned with the Unilever Way of Working.

• Define, monitor, and improve KPIs and SLAs to accurately measure service performance.

• Support in‑market teams in handling and escalating disputes and performance issues across all service lines for the specific EU markets.

• Drive continuous improvement and transformation, using analytics, insights, and automation to enhance partner performance.

• Bachelor’s or Master’s degree.

• Experience working with a Global Customer Centres (GCC) (either in a parent company or partner organization), with exposure to Order‑to‑Cash, Planning, or Sales Operations.

• Strong English communication skills, both written and spoken.

• Proven programme/project management experience with clear accountability for deliverables and the ability to influence and hold stakeholders responsible.

• Ability to work both independently and collaboratively in a team environment.

• Strong analytical skills and hands‑on experience using analytical tools.

• Exposure to O2C systems (e.g., HRC) or planning tools (e.g., Kinaxis).

• Additional European language skills beyond English.