Senior Performance Delivery Manager – Europe (Replacement Contract)

Silesia, Poland

Professional seated at a conference table with laptops and a presentation screen in a modern office setting

Job ID:: R-1174957
Date posted:: 02/24/2026
Job Type:: Full time
Job Category:: Supply Chain

Join us as Senior Performance Delivery Manager – Europe

Function: GCH – Global Customer Hubs
Scope: Regional - European
Location: Katowice - Poland
Terms & Conditions: Full-time – fixed-term contract role to cover maternity leave (replacement contract).

FUNCTION INTRODUCTION
Within the larger GBS function, Global Customer Hubs (GCH) partner Customer Operations (CO) across processes of planning, O2C, MDM, and Logistics. These services are managed primarily by an ecosystem of two partners with hubs spread over the world. Glibal Customer Hub (GCH) now supports 80%+ of UL turnover and continues to be a growing function.
Global Customer Hub (GCH) team is not only focused on ensuring to deliver business results in partnership with CO and external partners, but also drives significant savings for Unilever through productivity through centralization, standardization, and deployment & adoption of technology.
Europe Customer Hubs also have a significant part of business services being provided by the partner, Genpact. This is an exciting opportunity to play a key role in delivering performance and manage Genpact for European markets. This roles manages regular operations and works on value delivery across some critical pillar/ markets/ categories. Katowice Hub is a critical site for Unilever, serving overall Europe Operations with 3rd party hubs for Customer Operations and Supplier operations and in-house hub for comex. It is the largest center for Unilever in Europe and continues to grow.

JOB PURPOSE
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are looking to for an exposure of business across Europe and managing partners, then this role is just for you!

KEY RESPONSIBILITIES

Ensure operational excellence and high‑quality delivery across partner-led operations.
Build and develop a capable, high‑performing extended team.
Drive transformation through analytics, automation, and digital tools.
Lead process standardization and continuous end‑to‑end improvement.
Manage governance routines and ensure compliance.
Expand and scale hub operations, including transitions to partners.
Mitigate operational risks and maintain a strong Business Continuity Plan
Build strong partnerships with markets, business units, and capability teams.
Define and manage KPIs/SLAs to reflect true operational performance.
Identify and unlock value opportunities.
Oversee contract updates and documentation.

REQUIREDQUALIFICATIONS

Supply Chain / Operations Expertise: Minimum 10+ years across multiple supply chain processes.
Project Management: 2+ years of experience preferred.
Transformational Leadership: Demonstrated ability to lead process, organizational, or technology change.
External & Senior Stakeholder Management: Proven ability to manage external partners and effectively engage and influence senior stakeholders.
Communication Skills: Excellent presentation, communication, and influencing abilities.
Strategic Thinking: Ability to anticipate needs, plan ahead, and drive customer-centric decisions.
End-to-End Mindset: Strong process integration approach, avoiding siloed ways of working.
Results Orientation: Consistently delivers with a focus on excellence and ownership.
Analytical & Negotiation Skills: Strong problem-solving abilities with effective influencing and negotiation.
Global Collaboration: Experience working in virtual, global team environments.
Language: Fluency in English (written and spoken).

PREFERRED QUALIFICATIONS

Experience with tools: SAP, Kinaxis, OTM is an advantage.
Strong business acumen and a customer‑centric mindset.
Agile mindset with the ability to work in fast-changing environments.
Ability to hold self and others accountable for delivery.
Effective in both independent and team-based work settings.

OUR OFFER

Fixed-term contract (replacement contract).
Competitive annual bonus.
Company car or car allowance.
Participation in the company share program.
Private pension plan.
Private medical care (Medicover).
Private life insurance (Unum).
Sports and wellness package (Benefit Systems).
Two additional vacation days.
Access to the Unilever employee shop.
Access to Legimi (e‑book platform).
Psychological support via the EAP platform.
Hybrid working model: 3 days in the office / 2 days remote.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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