Unilever is currently hiring for Assistant Manager Customer Service & Logistics - Ceytea

Reports to: Factory Manager - Ceytea

Scope: Local

Location: Agarapathana - Ceytea Factory

Terms & Conditions: Full time

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are someone who aspires for a career in Supply Chain, then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

NPI – Local:

Buying products and services

• At the right price

• From the right source

• At the right specification that meets users needs

• In the right quantity

• For delivery at the right time

• To the right internal customer

  Manage the procurement process and the supply base efficiently and effectively.

Evaluation and selection of suppliers

• All purchases should go through the approved procurement processes.

• Engineering and other functional inputs are part of this process.

Review of specifications

• Review the requirements for the material or service being provided.

• May be able to suggest alternative standardized materials that can save the organization money.

• Periodic review of requisitions can allow greater leveraging of requirements.

(c ) Acting as the primary contact with supplier

• Identification of new potential suppliers and develop relationships.

• Improvement and development of non-competitive existing suppliers.

• Assisting in any of the related issues by the supplier such as payment delays.

RM/PM (Excluding BMF):

Material Resource Planning – RM/PM including inventory control in line with DOH targets. Coordinate with RM/PM stores and central buying team. Identifying potential suppliers and obtaining quotations. Monitor the PO creation and end to end process till RM/PM reach factory. Ensure there are no stock outs.

LOGISTICS:

Analyse and decide on the best suitable logistics arrangement for the incoming orders. Coordinate with transporters and suppliers to achieve the optimum delivery schedule considering the volumes against cost. Delivering the goods meeting the targeted lead time. End to end monitoring until goods reach factory.

NPI-Foreign: - The total NPI imports managed end to end till the goods reach factory. Covers total procurement including negotiation (non-CapEx items), reviewing, buying, payments, logistics, clearance and transportation. Summary of the activities are given below:

• Extracting and evaluation of the requirement for correct spec enabling the supplier to quote. (Eg: Detailed part numbers and machine details)

• Identifying potential suppliers and obtaining quotations

• Review and evaluation of quotations to add value in both technical and pricing data with the support of relevant technical teams. Include price negotiation.

• Decide on the most suitable mode of logistics (Incoterm: CFR, CIF, CPT, FOB, EXW, etc.) and payment term (CAD, TT, LC, etc.)

• PO approval through COUPA system. Ensure timely creation of PO in the systems without errors.

• Ensure the PO is received to the supplier on time and start communications to initiate the order processing

• Preparation of documentation for payment processing and obtaining relevant approvals.

• Coordinating with the payments team and supplier for clarifications and additional data when payment processing

• Follow up with the payments team until the payment is done.

• Continuous follow up with the supplier for order status in meeting the delivery target.

• Communicate the payment details to the supplier

• Arranging clearance agents depending on the incoterm with the help of shipping team.

• Monitor to ensure timely dispatch with all correct documents depending on the mode of dispatch.

• Obtaining relevant copies of dispatch documents from supplier in order to initiate the clearance process

• Preparation of documents for registration for clearance with shipping team

• Involve with the payments teams to arrange customs duty on priority basis in urgent conditions.

• Coordinate with clearance agent in providing information on goods under clearance when required

• Ensure the goods are safely cleared out from customs

• Decide on truck arrangement for transporting. (size, weight, lifting, covered, urgency, route, safety., etc)

• Coordinate with the transporter until the goods reach the factory premises.

• Arranging safe unloading at the factory.

• Ensure goods are delivered in right condition to the requester.

Vendor Management System - Responsible for onboarding, unblocking, and modifying vendor data in the vendor management system.

• Obtain the necessary documents from the vendors.

• Obtain the approvals to submit the request to the Velocity portal.

• Follow up with the individuals or teams in the approval flow.

• Ensure case completion within a reasonable period of time.

In addition, below responsibilities are also within the scope of role:

Responsible for entire warehousing operation at Agarapathana and Ingiriya.

• Overseeing the receipt, storage, and distribution of goods (BMF and other RM and PM) to ensure accurate inventory levels.

• Managing warehouse staff including trainings.

• Ensuring the warehouse complies with safety regulations and maintaining a safe working environment.

• Overseeing the maintenance and proper use of warehouse equipment such as pallet trucks.

• Implementing and improving warehouse processes and systems to enhance efficiency and productivity.

• Managing warehouse budgets and controlling costs to improve profitability.

• Addressing any issues that arise in the warehouse operations, such as inventory discrepancies or shipment delays.

Managing overseas customers to fulfil orders.

• Primary duties include answering customer questions and resolving problems, coordinating with QA, manufacturing and shipping departments and monitoring progress.

Attending audits and providing information.

• PSVs, PACE, SMETA etc.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• Bachelors’ Degree in Transport & Logistics Management, Business Management, Supply Chain Management or related discipline.

• 2-3 Years of experience in Supply Chain, especially in Logistics.

• Experience in FMCG industry would be an added advantage.

Skills

• Service Delivery Management

• Problem Solving

• Business Acumen

• Stakeholder Management

• Data Driven Decisions / Data Visualization

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors

  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.

  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.

  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

  • AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.