Workplace Lead - Thailand, Cambodia, and Laos (TCL)

Job Title: Workplace Lead - Thailand, Cambodia, and Laos (TCL)

Work Location: Unilever Thailand HQ

Scope: Thailand, Cambodia, Laos (TCL)

Role Purpose:

This role is responsible for leading Workplace projects and day-to-day delivery of Workplace services across multiple sites in Thailand, Cambodia, and Laos. The Workplace Lead will ensure the efficient and effective management of workplace operations, creating a productive and positive work environment while aligning with the overall Workplace Experience and Operations strategy. This role requires a proactive individual with strong leadership, communication, and organizational skills, capable of managing diverse responsibilities and stakeholders.  

Key Responsibilities/Accountabilities:

• Service Delivery Management: Accountable for the day-to-day delivery of Workplace services in line with established service levels (SLAs) and KPIs, whether provided by third-party vendors or in-house teams.  
• Facilities Management: Manage and coordinate Facilities Management (FM) services, including both soft services (cleaning, security, etc.) and technical services (excluding technical services within Supply Chain production areas).  
• Vendor and Stakeholder Management: Manage relationships and contracts with service providers, ensuring service level agreements are met. Build and maintain positive working relationships with service providers, internal stakeholders (HR, IT, Finance, SHE, etc.), and external stakeholders.  
• Operational Efficiency: Identify and drive savings opportunities and implement continuous improvement projects to enhance service delivery and cost-effectiveness.  
• Budget Management: Monitor budget spending (forecast vs. actual) and ensure adherence to approved budgets.  
• Compliance and Safety: Develop and implement workplace policies and procedures to ensure compliance with local regulations and company policies. Monitor and manage workplace safety and security.  
• Project Management: Manage office renovation and site facility management projects, including refurbishments, dilapidations, and office moves.  
• Communication and Reporting: Ensure timely and accurate performance reporting. Act as a point of contact for workplace-related issues, resolving them promptly and efficiently.  
• Other Workplace Services: Include activities across other Workplace Services areas such as Real Estate, Travel Services, and Agile Working.  

Key Requirements:

• Bachelor's degree in a relevant field (e.g., engineering, facilities management, business administration) or equivalent practical experience.  
• Minimum 8 years of experience in workplace services, with a focus on corporate services, integrated facilities management, or equivalent.  
• Experience managing a team, third party service providers and working in a multinational organization.  
• Strong knowledge of workplace best practices, contracting methods, SLAs, KPIs, and workplace policies and procedures.
• Excellent communication (written and verbal), leadership, and interpersonal skills.   Fluency in written and spoken English.
• Demonstrated project management and change management skills.  
• Service delivery mindset and service excellence mindset.  
• Organizational awareness and problem-solving skills.  
• Ability to work independently and remotely.  
• Ability to travel 50% to assigned geography

Skills/Competencies:

• Integrated Facilities Management  
• Project Management  
• Stakeholder and Vendor Management  
• Financial Management  
• Leadership, Organizational, and Communication Skills  
• Service Delivery  
• Change Catalyst  
• Team Leadership and Commitment  
• Strong proficiency in MS Office Suite

Note: Unilever embraces diversity and encourages applicates from all walks of life! We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. If you require any support to complete your application or any subsequent stage throughout your recruitment journey with us at Unilever, then please specify how we may be able to assist you.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.