Manager - Process Controls

Job Title - Manager - Process Controls

Job Location - Bangalore

ABOUT UNILEVER:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

ABOUT UNIOPS:

Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.

Business Context

Unilever is the global company with the purpose to make sustainable living commonplace, building powerhouse brands such as Lifebuoy, Dove, Persil, Surf and Liquid IV. The Unilever Compass: Purpose-Led, Future-Fit is our new, single growth strategy based on three beliefs; Brands with purpose grow, Companies with purpose last, People with purpose thrive.

UniOps is a global organization delivering technology and enterprise-wide solutions in Unilever. Within UniOps, Finance & Supplier Operations (F&P Ops) provides financial services across Unilever such as Record to Report (R2R), Source to Pay (S2P), Supply Chain Finance Services (SCFS) and Controls Services (CSC), Zero Based Budgeting (ZBB) and Treasury, Parent & Holding Controls (TRC)

Main Purpose of the Job

CSC draws its mandate from Global Financial Controls Framework (GFCF) & One Unilever Financial Control Framework (1UL FCF) which is applicable to all countries and units in Unilever. CSC provides central monitoring and reporting for financial controls in Unilever. It reports control health indicators (CHI) on 110+ countries, across five global processes - Order to Cash, Source to Pay, Record to Report, Make to Deliver & Treasury. CSC is a one-of-a-kind capability created in Unilever, which has been emulated by other companies. It has evolved over last few years as a best in class, futuristic, real time financial controls monitoring capability.

CSC publishes reports Controls Cockpit, one stop shop to cater to financial control monitoring needs for all countries/units. Quarterly/monthly governance is run with the country Finance Controllers, and action plans obtained for remediation via workflow tool. Rigorous follow up is made to ensure action plans are completed in time, and control exceptions are brought down.

CSC is divided into a process and country matrix. This role is responsible for one of the processes (RTR/STP/OTC/MTD), and front face as CSC Service Delivery Lead for the market clusters of Unilever. Also, responsible for building/improvising monitoring for the respective processes. This role reports into Manager CSC – Process Controls.

This role reports into Director, CSC – Process Controls.

Main Accountabilities

Specific deliverables of this role include, but are not limited, to deliver:

Controls monitoring and reporting for Process controls

• Monthly publish of Controls cockpit comprising of Value at Risk (VaR), GFCF monitoring dashboards etc. to the countries & market clusters assigned.

• Analysis of reports to identify significant patterns, trends, outliers, anomalies and highlight as part of key insights.

• Analysis of key control themes in the process and perform root cause of control deficiencies to drive awareness and identify structural solutions with guidance from Managers

Cognitive Insights (CI) & Customer behavior (CB) dashboard

• Facilitate timely refresh cycles of the CI & CB dashboard, which leverages Machine Learning and Natural Language Processing (NLP) to proactively detect anomalies in customer behavior, enabling the identification of potential sales manipulation, operational inefficiencies, and other irregularities.

• Ensure data accuracy and reliability of the CI & CB dashboard by validating outputs and initiating Change Requests (CRs) to enhance the quality and depth of insight generation.

• Be SME on working and conduct training sessions as required to educate and advocate on the usage of the tool.

Process Lead

• Contribute to analytics dashboards via expanding the GFCF scoped controls under monitoring or improving the existing monitoring insights on processes namely STP/RTR/OTC/MTD.

• Close touch with PEC & GCAD, on GFCF changes & incorporate changes to analytical dashboards by raising CR.

• Socialize insights with GCAD based on the analytics in Controls Cockpit & Governance meetings.

• Close touch with D&A/IT team for indicator building/modification.

Active contribution to develop digital agenda in controls monitoring.

• Explore and pursue automation opportunities in the current model of control monitoring with support from Managers.

• Identify, strategize, plan and support development and go-live of new reports enhancing the robustness of controls environment. Interacting with multiple stake holders like Group Chief Accountant Department (GCAD), Process Excellence and third-party service provider teams.

Drive best in class Service Delivery for assigned clusters.

• Analysis of Value at Risk (VaR) and GFCF monitoring reports to identify significant patterns, trends, outliers, anomalies and highlight as part of key insights.

• Ensuring exception stakeholder experience in controls monitoring Governance calls with Controllers and VP every month/quarter

• Establishing connects with Controllers team to deep dive into reports, provide insights, leverage UniOps network to propose structural solutions for business challenges and drive accountability.

Manage Automated Controls reporting:

• Quarterly publish of automated controls compliance report, highlighting deviations to respective process owners and business stakeholders

• Drive control deficiency remediation with Control Owners

Direct Reports

Key Interfaces

2 WL 1 (Assistant Manager)

• Group Chief Accountant Department

• Country Finance Controllers/Teams

• Process Owners

• Control Owners

• Operating Centres

• IT teams

Critical success Factors for the Job

Key Skills

Relevant Experience

• Strong knowledge of business processes (RTR/PTP/OTC/MTD)

• Analytics & controls mindset

• Strong business acumen

• Effective communication and interpersonal skills

• Customer and service centricity

• Solution oriented

• Ability to work under pressure.

• Analytical skills

• Leadership and stakeholder management skills:

• Ability to lead teams and deliver key agenda.

• Ability to influence senior stakeholders and cross functional teams to drive agenda.

• Experience in managing 3rd party outsourced vendors.

• Ability to work in a dynamic organization and manage / balance multiple priorities and diverse projects concurrently.

• Experience and awareness of working in a global role, demonstrate awareness and empathy to our many cultures and social needs

• CA/MBA with 8-11 years of Finance & Controllership experience in global organisation in similar industry, GCC, Global Captives/ Delivery Organisation, Big4

• Strong experience in control assurance, accounting/ finance role, internal audit, project management, process excellence 

• Experience and cultural awareness to work with a geographically, culturally diverse and global team.

DESIRABLE:

• Business Partnering role experience.

• Technology understanding SAP, GRC Hana

• Analytical and Visualisation tools like Power BI, Tableau, ACL, SQL

NOTE:

At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we’ll work to help you become a better you!

All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding