Customer Service Officer-HoReCa

Job Title: Customer Service Officer

Function: HoReCa - Sales

Work Location: Chennai

Work Level: 1A

ABOUT ICE CREAM: Life Tastes Better with Ice Cream

 Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of €8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

 We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products. 

Job Overview:

The Nature of the Job is “Speciality Food Sales”. The candidate will work in HORECA channel (Hotels, Restaurants, Caterers) and meet target customer group like Chefs, Purchase Managers, Owners etc) every day, Manage the Distributors of the given geography, Explore the territory and grow the existing business as per given guidelines.

Key responsibilities: -

• Develop the Horeca channel focusing on the hotels/cafe/restaurants sector for sales & business development for Ice cream.
• Responsible for identifying and securing new clients in addition to yielding existing clients to ensure revenue targets are met.
• Analyse market needs and trends, to identify and deliver strategies to support the company's business development plan.
• Develop and maintain a high level of product and service knowledge to facilitate support to potential and existing clients.
• Meet the sales targets and KPIs as set and agreed upon by the senior management.
• Weekly reporting on all sales activities to monitor the success and effectiveness of activities.
• Complete Distributor Management (Stocks, Billing, Inventory, Hygiene, Secondary, ROI)
• Within budget limits for brand activities organize promotion activities in consultation with the superiors.

    Competency & Skill Set:

• 2+ years of experience in sales with a focus on Horeca (Hotels/Restaurants/Cafes).
• Excellent communication, negotiation, and presentation skills.
• A record of achieving sales targets and increasing revenue.
• Able to collaborate effectively with cross-functional teams to identify opportunities and provide customized solutions.
• Self-motivated, hardworking, and able to work independently with a strong sale drive.
• Must be willing to travel as needed.
• Must be fluent in English and local language.
• Able to work independently, professionally and be a good team player.
• Good interpersonal and Influential Skills.

     Educational Qualification:

• MBA/PGDM/Graduate  
• Experience in HORECA in Food/Beverages products sales preferred.

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