Customer Development (CD) Automation Executive (Project Based)

Customer Development (CD) Automation Executive - Project Based for 6 to 12 months

JOB SUMMARY:

Partner with CD stakeholders/CD field in providing process automation requirements

• Leads gathering and understanding of business requirements; translates these requirements when engaging developers
• Evaluates best-fit developer/service provider for the automation business requirements projects
• Provides direction in the testing strategy approach and test data to capture defects and ensure delivery of a stable solution

Implementation of automation projects:

• Engage relevant stakeholders to prepare the business for cutover, pilot and rollout
• Leads planning for cutover, pilot and rollout of projects to ensure no or minimal business disruption during transitions
• Conceptualizes train-the-trainer module/curriculum for CD, partners and other stakeholders
• Leads post implementation reviews and post evaluation of solution that will be ready for the business as usual mode

Project Management:

• Drives project direction and ensure it is aligned with overall CD strategy
• Ensures delivery of solutions based on agreed timelines, budgets and resources
• Benefits tracking and control; identify and monitor Key Performance Indicators specific to user and whole program

Change Management

• Spearheads change management initiatives thru early stakeholder engagements
• Prepares/initiates discussion on stakeholder management, engagement and analysis with project team
• Able to detail out and assess impact of the change/implementation of the new system to affected processes and stakeholders

QUALIFICATIONS:

• Graduate of Information Technology, Data Science, Industrial Engineering or any business-related course
• Excellent Project Management skills
• Experience in Data Management, Reporting and automation
• Must be highly proficient in MS Excel and Power BI (for reporting)
• With strong data management, data analysis and data visualization capabilities
• Amenable for an initial 6 month project based contract with possibility of extending up to 12 months
• Willing to be assigned in BGC on a hybrid working set-up and do field work from time to time

We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience and leadership.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.