Unilever is currently hiring for Assistant Manager Customer Service – Modern Trade & D-Commerce

Reports to: Customer Service Manager

Scope: Local

Location: Colombo 14 – Head Office

Terms & Conditions: Full-time

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are someone interested to pursue a career in Supply Chain, then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Daily order processing and respective order wise customer communications management.

• Periodic price and parameter communication preparation and circulation.

• Customer master data management and periodic cleansing.

• Periodic reporting and loss tree preparation and circulation.

• Return and drop line KPI management.

• Conducting periodic customer reviews.

• Modern Trade performance tracker and dashboard updates.

• Price off and promo tracking and respective communications update.

• Carrying our development and optimization projects related to customer and internal requests.

WHAT YOU NEED TO SUCCEED

Experience & Qualifications

• Bachelors’ Degree in Management, Engineering, Mathematics/Statistics, Supply Chain Management or related discipline.

• 3-4 Years of experience in Supply Chain.

• Experience in FMCG industry would be an added advantage.

Skills

• Customer Relationship/Experience

• Problem Solving

• Business Acumen

• Stakeholder Management

• Data Driven Decisions / Data Visualization

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors

  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.

  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.

  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

  • AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.