People Operations Specialist / Senior Specialist

ABOUT UNILEVER IN KATOWICE 

It is Unilever’s in-house centre of business partnering and operational excellence in the area of finance services, supply chain, customs, procurement, integrated planning and performance delivery. There are 300 people in Katowice Hub. 

The modern Katowice Hub office, whose interiors were designed according to the principles of sustainable development, is located in the city centre of Katowice, Poland.  
We are working in the hybrid way to use the time spent in the office to influence collaboration and straighten the team spirit, using special designed for this purpose office areas.   

JOB PURPOSE

The People Operations Specialist is an expert in Workday employee data management and Hire-to-Retire processes, including onboarding, role changes, absences, and exits within the assigned market. Acting as Tier 1 in the Service Delivery Model, this role manages high-volume activities, resolves cases from ServiceNow, and ensures Workday remains accurate and up to date.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Workday Employee Data Management:

• Onboarding:

  • Set up Workday profiles for new hires from recruitment.

  • Generate required business letters and contracts.

  • Manage cancellations for declined offers or no-shows.

  • Support on completing joiner checklist steps.

• Role Changes/Promotions/Exits:

  • Process employee moves, promotions, and exits in Workday, ensuring data accuracy across elements (i.e. cost center).

  • Coordinate case closure with stakeholders and in-market partners.

  • Initiate EIB uploads for mass data changes.

  • Provide Workday data support to stakeholders as required.

• Pay & Benefits Management:

  • Collaborate to maintain accurate compensation data into payroll systems.

  • Support of enrolment and derolment of benefits, including coordination across journeys to ensure OTIF processing.

  • Process HR-related purchase orders.

• Exit Management:

  • Execute voluntary and involuntary employee terminations in Workday (steps that are not self-served).

  • Collaborate with in-market partners for seamless exits and clearances.

  • Handle severance administration.

Effective Systems Integration:

• Manage integration between Joiner-Mover-Leaver processes and Workday (automated/manual triggers).

• Create and update local SOPs and work instructions.

• Proactively flag technical issues to relevant stakeholders to mitigate employee experience disruptions.

Additional Responsibilities (Market-Specific, As Required):

• Generate reports, analytics, and audits for validation purposes.

• Serve as a point of contact for projects and support on continuous improvement initiatives.

EXPERIENCES & QUALIFICATIONS

• Bachelor's degree in Human Resources, Business Administration, or a related field (preferred).

• Proven experience in customer service, employee experience, shared service centers, HR advisory, HR partnering.

• Familiarity with HR processes and policies, ideally in multi-country or regional operations.

• Proficiency in Workday and ServiceNow (or similar systems like SAP).

SKILLS

• Required a very good command of English and Polish.

• Strong written communication skills, capable of delivering clear and concise real-time information.

• Advanced Excel proficiency and ability to handle high data volumes.

• Excellent problem-solving skills and customer-centric mindset.

• Demonstrated multitasking and prioritization skills in fast-paced environments.

• Commitment to quality and adherence to SLAs.

• Effective team collaboration across global hubs/locations.

• Adaptability to new technologies and systems.

BEHAVIORS

You are energized by delivering with excellence, taking personal ownership through building resilience and taking care of your own wellbeing. You are relentless on prioritization and focusing on what counts, making maximum performance impact in areas you touch. You are constantly staying three steps ahead on ways to do things differently, interpreting data, spotting issues and opportunities; whilst caring deeply about what Consumer and Customers need.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.