Primary Truck Booking and KPI Diagnostics Specialist

JOB PURPOSE:

The Primary Truck Booking and KPI Diagnostics Specialist will be responsible in management of primary truck for depot replenishment and data management for CX&L service reports.

JOB SUMMARY

• Scheduling, booking, and allocation of primary transfers
• Measurement of KPIs for primary Transfer such as reliability, truck loadfill, hauler allocation compliance and others.
• Generate root cause analysis the performance metrics for Transport, and Cold storage Operations
• Monitors daily primary shipment status from loading to delivery.
• Coordinate with haulers and depot leads about operational concerns and other activities related to primary transfers (i.e demmurage, other auxiliary cost exposures)
• Data collection to help the Transport Manager on budget allocation (both for Land and Sea Transfer)
• Provide input data on KPI reports for transport and customer service such as call time compliance, delivery on time, load fill, DR and CCFOT
• Other task that may be assigned from time to time related to Transport

KEY REQUIREMENTS

• Bachelor’s degree holder (preferably in Industrial Eng’g, Economics, Business Mgmt.)
• Knowledge on customer service & logistics operations
• Excellent communication skills
• Proficient in using MS Office software
• Customer focused and results-oriented
• Knowledge in SAP and PowerBI is an advantage
• Highly Analytical with sound decision making skills
• Can work under pressure

We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience and leadership.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.