Ice Cream QA Technician

Background & Purpose of the Job

The Site Quality role supports the implementation of Unilever specifications, standards and Quality Management System (QMS) for quality assurance and controls in alignment with applicable regulatory requirements. This key Quality role ensures systems are in place to comply with local regulatory requirements and drives site Quality improvement activities to ensure product consumer safety & overall quality and address consumer / customer issues.

Who You Are & What You’ll Do

The scope of the role is dependent on site scale factors including, consumer units,  packing lines, site headcount -FTE, direct responsibility staff FTE and site complexity factors such as technologies, SKU, production direct-shipped to customer. Designation is dependent on application of special technical skill or academic standing in one or more area of quality such as microbiology, chemistry, mathematics / statistics, etc. in addition to responsibilities of Specialist.

• You’re a strategy guru: Ability to strategize, prioritize, and time manage is essential for this role.
• You’re a dot connector: Ability to investigate quality defects and identify root causes along with corrective actions is essential. Involvement in food safety risk assessing throughout the manufacturing site while identifying changes to food safety/HACCP requirements. 
• You love to win, and have fun doing it: This role is critical to provide food safety and quality support to all departments, with an emphasis on collaboration between necessary departments (i.e. safety, production, maintenance, etc.
• You’re a teacher: Ability to coach employees when deviating from GMP standards.  Create and present Quality Improvement projects
• You’re a changemaker: Success depends on change.  Ability to review and verify QMS documentation to provide updates.
• You’re a culture & change champion: Adapting to change is essential in this fast-paced environment.  Change in food safety culture is necessary for success along with the ability to do so.

Duties and Responsibilities:

• Supports implementing and assessing of on-going compliance to a quality testing program throughout the production cycle that is aligned with UL / external requirements and applicable specifications.
• Supports the implementation and verification of procedures to control non-conforming materials and products.
• Supports program to ensure on-site Quality laboratories operate in accordance with applicable Good Laboratory practices and UL /external requirements, test methods and general laboratory safety.
• Supports implementing and verifying site calibration and maintenance program for inspection, measuring and testing equipment.
• Supports program for product fill control through monitoring and verifying fill parameters and compliance.
• Supports the implementation and maintenance of system where key quality data and information are recorded and preserved.
• Supports / participates in Quality and Food Safety process improvement teams within the factory.
• Supports ensuring UL required IT systems, practices, loss trees and improvement tools are used to reduce / eliminate quality losses.
• Supports / participates in structured quality improvement activities related to customer and consumer issues.
• Supports efforts to improve quality of inbound materials by collecting and analyzing supplier performance data.
• Supports process capability studies to maintain alignment between process capability and specification limits in processing and filling operations.
• Applies current tools and practices to support management of quality related projects.
• Supports efforts to complete and maintain external and internal audits, GMP Inspections and certifications.
• Supports efforts to verify and document compliance to regulatory requirements applicable to quality and consumer safety.

What You’ll Need To Succeed

• Bachelor’s Degree or Post Secondary Diploma in Science, Microbiology, Chemistry and/ or related field
• Full understanding of HACCP and FSMA, HACCP Level1,2 an asset
• Fully understand and enforce Good Manufacturing Practices (GMPs) in the food plant.
• Must be able to effectively manage conflict while creating an inclusive work environment.
• Must demonstrate the ability to adapt to changes in a fast-paced environment.
• Working knowledge of RCAs and tools involved to complete them (i.e. 5 Whys, 4-M analysis, etc.)
• Must demonstrate strong analytical skills, laboratory methods with careful attention to detail.
• Self-motivated, quick learner, inquisitive and process orientated.
• Strong ability to prioritize activities, excellent time management and organizational skills.
• Ability to work shifts along with overtime coverage during weekends
• Potential entry level for progressive positions
• Experience in SAP, SAP QM systems and other programs essential for Quality analysis such as Microsoft Office programs like Excel, PowerPoint, Word, Teams, PowerBI etc.

Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

What We Can Offer You

Culture for Growth| Top Notch Employee Health & Well Being Benefits| Every Voice Matters| Global Reach| Life at Unilever| Careers with Purpose | World Class Career Development Programs| Check Out Our Space| Focus On Sustainability

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

Applicants and employees are protected from discrimination under Federal law. For more information, please see EEO is the Law.

Canada EEO

Unilever is an equal opportunity employer. It prohibits discrimination based on age, ethnicity, disability, national origin, race, religion, gender, family status, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws.

Employment is subject to verification of pre-employment drug-screening results, Motor Vehicle Records check and background investigation.

Employment is subject to verification of pre-employment drug-screening results, Motor Vehicle Records check, Credit check, and background investigation.

Employment may subject to verification of Motor Vehicle Records check

External Only:

To receive communication about your application, please add careers@unilever.com to your safe senders list, and ensure your mobile phone number is correctly entered in your application.

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Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

Unilever Canada est une organisation engagé à la diversité et à l'inclusion pour stimuler nos résultats d'affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu'un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l'inclusion dans l'entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'origine nationale ou ethnique, l'état matrimonial, la situation familiale, l'invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée.

Si vous êtes une personne handicapée qui a besoin d'aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous au NA.Accommodations@unilever.com. Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d'aide et ne sont pas un moyen d'enquêter sur les postes.