Ice Cream Global Head of Scooping & NA Associate Director, Ben & Jerry's

• The Global Head of Scooping & NA Associate Director is responsible for the success and growth of Ben & Jerry’s retail scooping experiences globally. 

• Responsible for managing the holistic B&J Retail P&L, in partnership with finance to ensure sustainable, profitable, growth.

• They will lead the development and implementation of Ben & Jerry’s retail strategies and development programs working closely with Regional Heads of Retail, Franchise Operations and Marketing. 

• Sets clear goals and objectives for the Global Retail System in-line with company goals and deploys regionally. 

• They will work collaboratively and globally to ensure best practices in processes while keeping procedures up to date and ensuring standards are deployed locally. 

• Partner with the Managing Director of Americas, Managing Director of EU/ANZ, and regional marketing teams to develop and execute marketing strategieswhile ensuring the enforcement of our Operating and Brand Standards.

• Responsible for the contractual compliance of all scoop shops and licensors, partnering with the regional leads across the scoop shop system.

• Drive inclusive and equitable practices across global retail operations, embedding a diversity and inclusion lens into team management, operational strategies, and customer engagement initiatives.

• Examine and develop business models that promote inclusion and equity in franchise ownership, ensuring diverse representation and equitable opportunities across the franchise network.

NA Scooping Operations:

• Facilitate communication between the company owned stores, franchisees, Brand team, Operations Specialists, Ben & Jerry’s Franchising, Inc, acting as advocate for the best interests of all.  To that end, organize and conduct occasional meetings of across the stakeholders.

• Audit and preserve communication with the shops and operators regarding contractual issues for potential legal reference.

• Responsible for development goals and plans for system growth and prioritized markets list. Partner with team on franchise recruitment and assessment.

• Lead a site evaluation committee to consider all Site Evaluation Packages and, with Operations Specialists and Brand Champions, to approve or reject proposed real estate.

• Provide management tools and systems for Operations Specialists to analyze the franchise business and track performance.

• Review and analyze financial data with shops and franchisees and provide consultation on sales trends and strategic planning.  

• Provide training programs and support to Operations Specialists to ensure all Scoop Shop Managers are certified in Ben & Jerry’s Operating System.

• Select and certify exemplary retail locations as training facilities in each country and/or region.

• Work with Ben & Jerry’s Business Consultants and Retail Brand Manager to develop and coordinate the implementation of marketing programs.

• Work with the designated distributors, vendors and franchisees to ensure quality service and positive working relationships.

• Prepare and present workshops at regional and national franchise meetings.

WHAT YOU NEED TO SUCCEED: 

• Experience:Minimum of 10 years of progressive leadership experience in retail management or similar field, with at least 5 years in a leadership role overseeing multiple regions or countries. 

• Education:Bachelor’s degree in business administration, Retail Management, or a related field. An MBA or other advanced degree is preferred. 

• Industry Knowledge:Deep understanding of the retail industry, including franchise operations, financial management, and marketing strategies. 

• Leadership Skills:Proven ability to lead and develop high-performing teams, with a strong track record of building and managing relationships with diverse stakeholders. 

• Strategic Thinking:Demonstrated ability to develop and implement strategic plans that align with business objectives and drive growth. 

• Financial Acumen:Strong financial management skills, including the ability to analyze financial data, develop budgets, and ensure profitability. 

• Communication Skills:Excellent verbal and written communication skills, with the ability to effectively communicate with internal and external stakeholders at all levels. 

• Problem-Solving:Strong analytical and problem-solving skills, with the ability to make data-driven decisions. 

• Adaptability:Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously. 

• Cultural Competence:Experience working in a global environment and understanding of cultural differences and their impact on business operations. 

• Core Values:Commitment to integrating Ben & Jerry’s core values into all aspects of the role, ensuring alignment with the company’s mission and vision