Function: Customer Development
Reports to: Chains manager
Scope: UFS Mexico
Location: Bosques, Ciudad de México.
Terms & Conditions: Full time position. Hybrid, live in Ciudad de México. Have a medium/high level of English.
ABOUT UNILEVER
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.
JOB PURPOSE
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are <
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
- Develop annual and monthly customer account plan for assigned accounts according to Grip-Grab-Grow Strategy to ensure turnover, volume, distribution, Sell In/Out, and gross margin target are met.
- Do up analysis by customer in order to identify both short and long term business opportunity together with action plan which is in line with FS strategy/direction.
- Formulate and maintain UFS sales standard operating procedures such as work plan, basic selling process, time management, effective coverage, stocks management, accounts receivable, operational expenses and other related sales functions and activities to achieve sales force efficiency.
- Implement agreed business development strategies for assigned account/s.
- Gain insight & understanding into chain operators and leverage these commercial insights with operator marketing to create sustainable profitable business for both parties.
- Drive Solution / Concept selling via ideation sessions and manage entire process from initial stage to launch stage.
- Negotiate on price with customer to ensure the total volume and profit target are met.
- Build up strong relationship with customers by high quality services and solutions.
- Co-ordinate with internal and external business support from Chef, Gastronomic Consultant, Distributor Sales people, R&D, Supply Chain, Finance, Marketing,Trade Marketing and related functions in order to ensure smooth and efficient operations to support the business growth plan.
WHAT YOU WILL NEED TO SUCCEED
Experiences & Qualifications
- Customer/channel strategist: Understand customer/channel to sharply develop customer/channel strategy and joint customer business plan.
- Collaboration and relationship: Effectively collaborate with internal departments and build strong relationship with external parties for the best result.
- Passion for growth: Always think to drive business forward.
- Customer service: Effectively own the contact with customers and able to serve customer’s need align with business strategy.
- Leadership: Make things happen with accountability, self-awareness and resilience to changing environment. Team player.
- Customer Oriented.
- Think outside in: Always realise on customers need and way of working.
- Think customers, channel shopper: Develop any plan/strategy base on customers/channel and shopper.
- Business Opportunities: Always find out good opportunities to grow the business.
- Delivering profitable and sustainable growth.
Skills
- Account management.
- Negotiation.
- Effective communication.
- Project management
Leadership
- Consumer love.
- Brings the voice of the consumer into everything we do, always.
- Invests time inside and outside to understand the needs of consumers.
- Whatever their role, always looks for better ways to serve consumers.
·Business acumen.
Creates new opportunities for profitable growth through the core and beyond.
- Creates sustainable growth with purpose, engaging different partners across the system for change.
- Brings the outside in, encouraging experimentation and intelligent risk-taking.
·Passion for High Performance.
- Generates intensity and focus to motivate people to deliver results at speed.
- Has an owner’s mindset, using data and insight to make decisions.
- Takes personal responsibility and accountability for execution and results.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
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