Enterprise Quality Assurance Lead

Job Title: Enterprise Quality Assurance Lead

Background

Unilever is simplifying its technology landscape through the Mirai transformationprogramme. Theprogrammebrings together the move from SAP ECC to SAP S/4HANA, the simplification of the application estate, and the redesign of critical end-to-end business processes across ERP and non-ERP platforms.

Mirai is a business-critical transformation that will deliver a morestandardised, resilient, and future-ready technology estate. It supports the broader operating model changesrequiredto enable productivity, processharmonisation, and sustainable growth across markets and business groups.

The migration to SAP S/4HANA will materially change the way business processes, integrations, data flows, controls, reports, background jobs, and support processesoperate. Quality assurance therefore needs to go beyond functional testing of individual products and ensure end-to-end business scenarios are proven across the full technology stack, while also preparing the BAUorganisationfor a stable transition into post-go-live support.

Purpose of Job

• Independent quality assurance authority for Mirai & Protects release quality and BAU stability.

• Acts as the official QA gate safeguarding end-to-end quality across SAP & Non-SAP products / processes and adherence to ~85% SAP FTSobjective.

• Advances AI-enabled, increasingly autonomous quality engineering.

• Ensures BAU readiness for stable Day 1 support.

• Builds the foundation for a future enterprise TestingCoE

Key Accountabilities

1. End-to-End Test Strategy and Governance

• Define and own the integrated test strategy covering SAP S/4HANA and in-scope non-SAP systems across SIT, UAT, regression, cutover rehearsal, andhypercarereadiness.

• Establish test governance, entry and exit criteria, quality gates, reporting cadence, and defect management processes across theprogramme.

• Ensure test planning is aligned toprogrammemilestones, release sequencing, deployment waves, and business readiness expectations.

2. Quality Gate, Assurance and Defect Governance

• Act as the independent QA gate for the Miraiprogramme, challenging the adequacy of test scope, evidence, defect closure, and release readiness across SAP S/4HANA and the wider technology landscape.

• Ensure that quality decisions are based on risk-informed criteria rather than schedule pressure, with clear escalation where unresolved issues, control weaknesses, or unstable changes could create downstream risk for cutover,hypercare, or BAU.

• Prevent defect leakage into business operations by ensuring issues are assigned to the right owners and are addressed before release, whilemaintainingtraceability from requirements and design through to test scenarios, execution evidence, defect resolution, and sign-off.

3. End-to-End Business Process Assurance

• Ensure critical business scenarios arevalidatedacross process chains that span SAP and non-SAP platforms, including upstream and downstream dependencies, data flows, batch schedules, and operational controls.

• Work with business process owners and SMEs to confirm that testing reflectsreal businessoutcomes, high-risk exceptions, and country or market-specific considerations where applicable.

• Coordinate integrated testing for interfaces, reports, analytics, reconciliation points, background jobs, and operational hand-offs.

4. Leadership, Stakeholder Management and Continuous Improvement

• Lead internal and partner test teams across geographies, setting clear priorities, driving execution discipline, and fostering a culture of quality ownership and transparency.

• Provide concise, risk-based reporting toprogrammeleadership, product leadership, business stakeholders, and service leads.

• Use lessons learned, defect themes, and test outcome trends to continuously improve quality engineering practices, automation opportunities, and future release readiness.

Required Skills & Experience

• 12+ years of experience in quality assurance, test management, or quality engineering across large-scale enterprise transformations.

• Strong knowledge of SAP ECC / SAP S/4HANA landscapes, with sound understanding of configuration-led solutions, custom developments, integrations, reports, controls, and business process dependencies, sufficient to challenge quality risks and support BAU readiness.

• Proven experience leading SIT and UAT for complex technology landscapes spanning SAP and non-SAP platforms.

• Strong appreciation of how testing supports operational readiness, service transition,hypercare, and post-go-live stability.

• Experience in defect governance, risk-based test management, quality metrics, release quality gates, and executive reporting.

• Ability to work across global teams and multiple vendors, influencing without direct authority and holding teams accountable for outcomes.

• Excellent stakeholder management, communication, and facilitation skills, with the ability to simplify complex risks and decisions for senior leadership.

• Exposure to test automation, release management, environment readiness, and data validation approaches will be an advantage.

Leadership Skills

CARE DEEPLY:We care about how consumers experience our brands, the growth and development of our people, and their impact on the planet. Weemphasisethe importance of performance and care, moving from ambiguity about success to fairness and transparency.

FOCUS ON WHAT COUNTS:Weprioritisewhat truly matters, setting clear and stretching goals. We aim to shift from having everything as a priority to focusing on fewer, bigger things that are delivered toconclusionand rewarded.

STAY THREE STEPS AHEAD:We encourage bold and creative thinking to make breakthroughs in performance. We focus onanticipatingand staying ahead of consumer needs and external trends, shifting from reacting to leading, shaping, and disrupting the market.

DELIVER WITH EXCELLENCE:The emphasis is on delivering everything with excellence and pace, taking personal ownership, and holding each other accountable. We aim to shift from pride in thinking to pride in execution, developing breakthroughsolutionsand ensuring the best outcomes.

Our commitment to Equality, Diversity & Inclusion
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.