Assistant CSP Lead

Unilever is currently hiring for an Assistant Customer Strategy and Planning Lead

Function: Customer Development
Reports to:Customer Strategic and Planning Lead
Scope: Ghana
Location:Tema, Accra
Terms & Conditions:Full time

About Unilever

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

Job Purpose

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Channel & Category Development

• Translate customer & shopper insights into business building opportunities within specific customers/channels.

• Build customers/channels specific trade plans to align with total trade category plan and deliver category & brand objectives.

Innovation & Project Coordination

• Coordinate customer input during innovation funnel stages.

• Trade launch planning and execution, ensuring alignment with customer needs.

Sales & Operations Planning (S&OP)

• Provide input and assist in preparing CD data for monthly and quarterly S&OP cycles.

• Consolidate insights from field teams and CMI to support demand forecasting.

Net Revenue Management (NRM)

• Assist in tracking trade investments and promotional effectiveness.

• Support analysis of pack and SKU mix to optimize profitability.

Customer & Shopper Execution

• Implement channel and shopper blueprints and strategies across traditional, modern, and digital channels.

• Monitor execution of 6Ps (Product, Price, Place, Promotion, People, and Performance) in channels

Experiences & Qualifications

• 2–4 years of experience in Sales, Trade Marketing, or Category Management.

• Relevant Tertiary Qualification

• Strong analytical and digital skills.

• Basic understanding of shopper marketing and CATMAN principles.

Skills

• Experience with project coordination or innovation management.

• Exposure to S&OP or demand planning processes.

• Deep understanding of working with external partners and collaborating to provide solutions.

• Analytical mindset: Comfortable with Excel (PivotTables, VLOOKUP).  

• Detail-oriented: Manages multiple deadlines in a fast-paced environment.  

• Agility: Thrives amid frequent strategy pivots.  

Leadership

Demonstrates curiosity and a growth mindset. Collaborates effectively across teams and functions. Takes initiative and ownership of assigned tasks. Build empathy and rapport with internal and external stakeholders. Humility to have your head up, looking around to interpret evidence and data smartly and spot issues and opportunities.

Critical Behaviours

• Care deeply: caring deeply about how consumers experience our brands every day, everywhere; about our people’s growth and development, and our impact on the planet. You care about your performance, to a point where it hurts when you don’t win. Always brings their best self. Has emotional intelligence to take feedback, manage mood and motivations and build empathy for others. Sets high standards for themselves. Has humility, understanding that leadership is service to others, inside and outside of Unilever.

• Focus on what counts: we set clear and stretching goals and recognise maximum performance impact. Generates intensity and focus to motivate people to deliver results at speed.

• Stay three steps ahead: we think boldly and creatively to make breakthroughs in performance. We are always curious and confident – anticipating and staying ahead of consumer needs and external trends to beat the competition. Approaches delivery with an iterative and incremental, test - do - learn approach. Has an owner’s mindset, using data and insight to make decisions.

• Deliver with excellence: we deliver everything we do with excellence and pace. We take personal ownership and hold each other to account – always finding a way to do what we said we will do. Takes personal responsibility and accountability for execution and results.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus, if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.