Customer Experience Specialist Ice Cream

Job description

ABOUT ICE CREAM: Life Tastes Better with Ice Cream

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.

JOB PURPOSE:

Are you passionate about creating exciting and innovative experiences for consumers? Do you want to be part of a dynamic and competitive market, shaping the future of beloved Ice Cream brands?

As part of our team in Customer Experience you will be responsible for providing assistance to customers through various channels such as e-mails, live chats or phone calls. You will have a chance to work closely with internal teams and external stakeholders to ensure customer satisfaction and deliver seamless experience.

This role reports to the GR & EMEE IC Customer Operations Logistics/Customer Strategy Manager.

KEY RESPONSIBILITIES:

• All tasks required for flawless execution of order to cash activities
• Order entry and validation, delivery creation
• Invoice and Credit Notes generation
• Complete all necessary paperwork to proceed with physical deliveries and exports
• Customer claims management
• Troubleshoot on sales orders / deliveries/ billing documents and assist to identify and execute various enhancement to all order management process
• Manage daily communication with logistics, sales & planning department to ensure smooth order creation and process flow
• Ensure accurate and timely processing of invoices in compliance with company policies.
• Proactively manage and follow up on payments to ensure timely receipt of funds.
• Analyze and address escalated cash collection issues, providing detailed reports.
• Engage with customers to resolve overdue invoices while maintaining positive relationships.
• Identify and manage missed payments, implementing corrective actions to recover funds.
• Generate detailed forecasting reports to support strategic decision-making.
• Maintain accurate records of cash receipts and monitor cash flow.
• Ensure systematic organization and accessibility of financial records.

WHAT YOU NEED TO SUCCEED:

• Bachelor’s degree (BA/BSc) in Accounting, Economics or Finance.
• MBA or MSc. in Finance or related fields would be considered as a plus.
• Proven working experience in Customer Experience, Credit or Accounting.
• Familiar with all accounting procedures and can manage daily financial transactions end-to-end.
• Knowledge in FI module and SAP.
• Fluency in Greek & English

KEY SKILLS:

• Problem Solving
• Impact and Influence
• Excellent communication skills
• Leadership (A proactive style and positive take-charge approach is essential).
• Team Commitment
• Strong understanding of customer operations processes
• Time management and prioritization

Rewards & Benefits:

• Hybrid way of working
• Competitive salary with performance-based bonuses
• Unlimited access to Unilever Learning Platform and Trainings that feels more like an adventure and less like a lecture
• Exciting team-building activities, because we believe in having fun while achieving greatness
• Health and life insurance for you and your family
• Monthly allowance for lunch

CVs will be treated in strict confidentiality.

Candidates, who meet specified qualifications, will be contacted by e-mail or telephone.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.