Customer Support Manager - Modern Trade

Job Title: Customer Support Manager - Modern Trade

Location: Thailand

If you are in the Unilever Ice Cream business or consider choosing to work for the Unilever Ice Cream business, you will work for the Asia, leading Ice Cream player with €1.2 bn Turn Over in 2023. The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Wall’s, Magnum, Ben &Jerry’s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

Ice Cream has distinct characteristics from Unilever’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent within our Ice Cream company. You will have options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.

ABOUT ICE CREAM: Life Tastes Better With Ice Cream

Unilever Ice Cream is the world’s leading ice cream company, home to a portfolio of iconic brands like Magnum, Calippo, Solero, Festini, Talenti, and Yasso. We're committed to creating innovative products that bring unforgettable moments to our consumers— because, after all, “Life tastes better with ice cream.”

The Ice Cream division at Unilever is preparing to stand on its own, becoming an independent, EUR 8 billion single-category focused company by the end of 2025. This move reflects our belief in the power of our unique frozen footprint, which we see as having huge potential for growth as a pure-play business. Our focus is all about unlocking that potential, driving value for our consumers, customers, employees, and shareholders.

Key Responsibilities:

Customer Strategy and Business Plan

• Develops the customer strategic business plan for his/her respective category and customers. Work out a joint customer business plan for his/her respective category and customers
• Works in close collaboration with the Category and Channel Team for the category and channel input, and with customer marketing teams for the specific channel plan.
• Develops optimal integrated promo plan (incl. selling the plan to the customer) and manage promo investments.
• Manages customer promo investment with the customer.
• Seeking opportunity to increase product presence at store (Win at point of sales); Net new items/Share of basket.
• Deliver OTIF for innovation and theme launch in 7-11.
• Plan vol. forecast and CPP budget as monthly basis.
• Provide clear objectives and deliverables for the Customer Support Manager / pre[1]order team.
• Deliver the agreed plan, follow-up achievement of counterparts set in the agreement.
• Consistent monthly and quarterly business reviews of Joint Business Plannings/Trade Term with customers.
• Data churning and analysis to provide accurate business requirements for business review presentations to customers.

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Qualifications & Experiences:

• Experienced in key account management/modern trade.
• Experienced in FMCG industry.
• Skilled in developing and implementing customer/channel investment strategy.
• Experienced in managing a team of direct/indirect reports

Note: Unilever embraces diversity and encourages applicates from all walks of life! We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. If you require any support to complete your application or any subsequent stage throughout your recruitment journey with us at Unilever, then please specify how we may be able to assist you. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.