Flagship Scoop Shop Assistant Manager

Job Title: Flagship Scoop Shop Assistant Manager  

Department: Brand Experience Team/Retail Operations

Reports To: Flagship Experience Scoop Shop Manager

FLSA/EEO: Non-Exempt 

Level & Zone: NS4

Location: Ben & Jerry’s Burlington Scoop Shop

About Ben & Jerry’s

Ben & Jerry's Homemade Inc., started in 1978 in a renovated gas station in Burlington, Vermont, USA, founded by childhood friends and dedicated activists Ben Cohen and Jerry Greenfield. In 2000 Ben & Jerry’s became a wholly owned autonomous subsidiary of Unilever with a unique governance structure that provides for an independent Board of Directors vested with primary responsibility for advancing Ben & Jerry's social mission and ensuring the essential integrity of the brand.

Ben & Jerry’s is one of Unilever’s most valuable and iconic brands, with annual turnover exceeding €1 Billion, and with high ambitions to double the business, and expand its impact throughout the world. Central to the mission of Ben & Jerry's is the belief that all three parts of its mission must thrive equally. This translates into a high-paced growth environment without compromising our grassroots and activist spirit. That is how we remain a true purpose-led organization with a connected 3-part mission, which you will find reflected in our KPI’s.

Ben & Jerry’s 3-Part Mission:

Social mission: We initiate innovative ways to improve the quality of life locally, nationally, and internationally specifically on Climate Justice and Social Justice, Racial Justice, and Economic Justice

Product mission: We make and distribute the finest quality natural ice cream and euphoric concoctions

Economic mission: We operate our Company for sustainable, Profitable financial growth

Role Overview

The role of the Flagship Scoop Shop Assistant Manager is to assist in managing efficient scoop shop operations at the Burlington Scoop Shop while showcasing excellent customer service and living the Ben & Jerry’s 3-part mission daily. Their goal is to drive consumer loyalty and staff satisfaction by managing a fun, safe, clean, and high energy environment. The Flagship Scoop Shop Assistant Manager will report to the Flagship Experience Scoop Shop Manager. 

Responsibilities

• Assist in supervising shop staff, ranging from 20 to 50 employees, including daily operations, communications and staffing.
• Assist the Manager in the hiring, training and orientation of staff.  Provide support in preparation for weekly payroll. Conduct in-store training and, with an added emphasis on ergonomics and safety for all work functions.
• Maintain effective operations and communications for the department, including store & staff appearance, proper cash handling procedures, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production of waffle cones, novelties, and baked goods. Ensure that all opening and closing procedures are followed and executed.
• Assist with administering the Collective Bargaining Agreement between Ben & Jerry’s and Scoopers United, the union representing the shop staff including frequent communications, monthly meetings and negotiations.
• Support daily and weekly financial reporting requirements establish by the Shop Manager, to include daily sales and deposit reports, daily inventory logs, purchasing, paid out, vault balance, and monthly transfer logs as well as end of month inventory count and financial month closing process.
• Provide effective and ongoing coaching and feedback to all working hourly staff.
• Assist the Shop Manager with overseeing shop inventory, store sales and inventory levels to ensure proper stock levels. Report financial progress of the daily operations.

• Assist and support with catering operations and events, during peak seasons.
• Accountable for maintaining the accuracy of daily cashing in and out of all registers and cashiers, sales to cash reconciliation, and daily sales summary reports for their shift.
• Collaborate with the Shop Manager in the implementation of the store -marketing plan with an emphasis on marketing the store in the local community through innovative donations, catering, off premise opportunities, and special event programs.
• Manage the inventory ordering process which includes ordering, receiving, storage, and logging of all inventory items. Ensure all invoices are checked and discrepancies brought to the Shop Manager’s attention.
• Assist in the coordination and staffing of special events.
• Participate in store planning and development meetings with the General Manager, Store Managers, and attending other company meetings and activities to keep informed about the objectives of the Brand.
• Potential opportunities to work on special projects as assigned by the Retail Operations and Brand Experience teams.
• Participate in first aid and emergency response for flagship operations, with the ability to serve as the onsite manager for all emergency situations. Actively support company safety goals by ensuring consistent safe work behaviors.

Qualifications

• 3+ years’ experience in hospitality industry or customer service, with additional experience supervising staff in a retail or food service environment
• Flexible work hours including nights, weekends, and holidays
• Experience in high volume, fast paced retail environment
• Proven ability to lead people through motivation, development, and inspiration
• Strong accounting/finance experience and understanding
• Excellent communication, interpersonal and decision-making skills
• Experience in handling customer complaints and providing effective guest service recovery
• Strong follow-through, organization, and time management skills
• Strong project management skills and problem-solving ability
• Efficient initiative and a detailed focus on the “big picture”
• Ability to handle stressful situations calmly and react in emergency situations
• Highly professional, patient, energetic, team-oriented individual with a positive “can –do” attitude and a strong commitment to outstanding customer service
• Self-motivated, autonomous, proactive, and responsive disposition to anticipate and fulfill customer and staff needs

• Computer proficiency, esp. Excel, Word, Outlook
• Valid driver’s license
• Physical aspects of the job include oversize merchandise handling, bulk containers of ice cream, supply orders, general cleaning and maintenance and standing for long periods of time

WORK ENVIRONMENT:

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.

The above cited duties and responsibilities describe the general nature and level of work being performed by people assigned to the job. It is not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected to perform.

Ben & Jerry’s is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

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Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other characteristic protected by local, state, or federal law and will not be discriminated against on the basis of disability. 

For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination isIllegal and Pay Transparency Non discrimination Provision.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.