Customer Experience Distributive Trade and Depot Philippines Manager

Role Title: Customer Experience (CX) Distributive Trade and Depot Philippines Manager

Location:  BGC, Taguig City, Philippines

BACKGROUND AND PURPOSE OF ROLE

The CX Distributive Trade and Depot PH Manager is responsible for ensuring right inventory covers and mix for Unilever distribution points, enabling high service level across distributors, depots and business units.  He/she also pushes for operational efficiencies across the chain (from order to delivery), assisting in the reduction of inventory inefficiencies and trade returns in distributors and effective and efficient last-mile delivery to customers.

ROLE & RESPONSIBILITIES

• Lead CX support for all Distributive Trade partners –
  • Ensures high secondary case fill rate (min 92%) across Distributors
  • Accountable for maintaining right DT stock cover and inventory mix through effective stock replenishment
  • Drives successful execution of Business Unit-initiated activities across all distribution points via inventory availability
• Drive excellence by transforming operations to be more optimal and efficient (minimal to zero refusals, reduce manual interventions to process, streamline cadence) across the e2e process and value chain
• Depot replenishment management: ensure efficient replenishment of Depots thru partnership with COG (CXOG, Log, Planning), MT team and Capgemini, targeting min 92% depot service
• Manage cash across all distribution points by ensuring right inventory level and mix (distributors and Unilever depots)
• Minimize inventory inefficiencies and trade returns across all distribution points
• Partner with Business stakeholders (BU - Planning, CSP; DT – DT Council, Distributors)
• Partner with COG stakeholders (Logistics, Planning, Cash & Collect, Hub)

EXPERIENCE AND QUALIFICATIONS

• Bachelor’s  degree in Supply Chain, Engineering, or Business/Management with minimum 5yrs in Planning / Customer Service in an FMCG company with team management experience.
• Experience in leading complex operations
  • Execution-driven - able to translate vision into reality and hold the cross functional team accountable in order to deliver results across the ecosystem.
  • Solutions mindset - focusing more on solutions instead of problems, able to identify root causes and drive the right actions / interventions
• Experience in landing and leading process transformations
  • Able to conceptualize and articulate a vision of new ways to address business problems more effectively. Able to cut across functions and teams end to end to solve problems and deliver results (i.e. deliver structural changes).
  • Able to leverage partners (hub, cross-functional teams), digital tools, and data to make better decisions, drive growth/efficiency, and gain competitive advantage.
• Strong Business/financial acumen – understands and is able to manage tradeoffs across end to end process to maximize value for the business. Is able to engage well at all levels in the organization. 
• Excellent people management and relationship skills with communication and collaboration skills – able to lead a team, collaborate effectively with peers and stakeholders

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.