People Operations Subject Matter Expert (SME)​ 

Role Title: People Operations Subject Matter Expert (SME)​

Function: ​People Experience​

Location:Philippines 

Terms & Conditions:​Full time (Hybrid – BGC Office, Manila, Philippines) ​

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.  

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

The People Operations SME will have operationalknowledge and expertise in Workday Employee data management and Employee Experience processes for the Greater Asia & 1UL market. This role will ensure all employee data support is provided or executed with accuracy and timely delivery. 

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Serve as the primary point of contact for the Manila Hub People Operations team, raising escalations to the People Operations Lead

• Assume role of Compliance Champion, ensuring high quality and compliant transactions in day-to-day operations

• Lead ad-hoc and BAU activities for People Operations (i.e., APR Change)

• Manage BCP (business continuity plan) for markets to ensure smooth, uninterrupted operations with the following data management responsibilities.

• Perform Workday Employee data management. 

Joining/On-boarding

• Set up new hire Workday profile upon trigger from Talent Advisor

• Generate Business letters, contracts as needed/required. 

• Cancel/Rescind hire for no show / declined offers. 

Role Moves/Promotions/exits

• Execute transaction on Workday for employee moves/promotions and in-market partners for the actions needed from their end to complete the process. 

• Owns data accuracy in all elements, including merit/bonus plans, cost centre, etc. in Workday

• Manage coordination with stakeholders and in-market partners. 

• Raise EIB uploads for mass data change requests to HRIT.

• Workday data support for Payroll 

• Pay review data management (Lead APR data cleansing)

• Perform data hygiene audits and drive corrections of data and employee tagging on Workday

Pay/Benefits 

• Work with HRIT to ensure correct workday compensation data feeds into Payroll system. 

• Work with Benefits providers as needed/required.

• Work with Payroll point of contact to ensure compensation changes are captured in payroll.

Exit

• Perform Employee Exit transactions in Workday (Voluntary/Involuntary terminations)

• Work with in-market partners to ensure smooth exit process (check exit checklist or clearances). 

• Severance administration

Effective intersystem linkages

• Ensure timely integration of JML-Workday (check automation or flag manual JML trigger)

• Responsible for creating/updating knowledge base / process documents relevant to scope. 

• Ensure technical issues are flagged to affected stakeholders e.g., PELs and Payroll to avoid Employee experience issue. 

Data reporting, analytics, audit and validation

• Generate and Share Workday standard HR reports following the COBP on data privacy. 

• Provide basic HR data analysis

• Coordinate with country people partner, reward and other departments point of contact to do Data validation.

Experiences & Qualifications

• ​​Bachelor's degree in Human Resources, Business Administration, or a related field is advantageous.

• ​Proven experience in customer service, PEX, HR advisory or live chat support, preferably within an HR context.

• ​Understanding of HR process and policy with experience working in regional or multi country operations is desirable

• ​Knowledge of HR processes and best practices.​

Skills

• Excellent written communication skills, with the ability to provide clear and concise information real-time.

• Strong problem-solving abilities and a customer-centric mindset.

• Proficiency in using live chat/ case management platforms and HR information systems (Workday and Service now would be advantageous)

• Ability to multitask and prioritize effectively in a fast-paced environment.

• Commitment to quality and adherence to defined SLA 

• Team player with the ability to collaborate effectively across various hubs/locations.

• Ability to navigate new technologies

We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience and leadership.