People Operations Specialist

Function:  People Experience

Reports to: People Operations Lead

Scope: Local

Location: Bosques

Terms & Conditions: Full time position

ABOUT UNILEVER

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. The Benefits Analyst role supports and executes the activities of the Human Resources operation for LATAM.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Preparation

• Manage the E2E benefits process, starting with the billing process to the vendor through to the delivery of the benefit to the employee, at the first moment

• Ensure that benefits are delivered in compliance with the requirements established in local and global policies.

Safeguard the documentation of the benefits delivered, in order to comply with internal audits.

• Address employee benefits concerns, in accordance with employee services SLAs.

• Standardize and ensure the correct launch of benefits across LATAM, in accordance with the global principles of the HUB

• Ensure that the process manual is constantly updated.

Experiences & Qualifications

• ​​Bachelor’s degree in human resources, Business Administration, or a related field is advantageous. 

• ​Proven experience in customer service, PEX, HR advisory or live chat support, preferably within an HR context. 

• ​Understanding of HR process and policy with experience working in regional or multi country operations is desirable 

• ​Knowledge of HR processes and best practices.​ 

Skills

• Excellent written communication skills, with the ability to provide clear and concise information real-time. 

• Strong problem-solving abilities and a customer-centric mindset. 

• Proficiency in using live chat/ case management platforms and HR information systems (Workday and Service now would be advantageous) 

• Ability to multitask and prioritize effectively in a fast-paced environment. 

• Commitment to quality and adherence to defined SLA  

• Team player with the ability to collaborate effectively across various hubs/locations. 

• Abilitytonavigate new technologies

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way. 

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better. 

ARE YOU INTERESTED?

Please apply via this portal as e-mail applications will not be processed. By applying to this role, you are confirming that you have informed your Line Managerand that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.

Unilever embraces diversity and encourages applicates from all walks of life!This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.