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Channel Account Manager – Owner Operator/Convenience Channel – Homecare

Job ID:
Customer Development
Dublin, Leinster
Date posted:
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Job Title: Customer Account Manager

Location: Citywest, Dublin

Work Level: 2A

We are looking for a passionate and high-performing Customer Account Manager, to develop and accelerate Unilever’s business in a designated customer(s) and Business Unit. Unilever’s Business Units are Beauty & Personal Care, Home Care, Nutrition and Ice Cream.

Established over 100 years ago, Unilever is one of the world’s largest consumer goods companies. We are known for our great brands such as Knorr, Hellmann’s, Dove, Lynx, Persil, Magnum and Ben & Jerry’s and our belief that doing business the right way drives superior performance.


The Customer Account Manager is responsible for building strong working relationships with the customer buying team; developing and executing customer business plans at a category level which deliver Underlying Sales Growth, Market Share and Profitability. They are accountable for the day-to-day contact with the customer buyers, supply chain, shopper marketing, internal category & brand contacts.

Key focus areas for this role are:

Serve you customer – You will lead the Customer/Unilever relationship within your categories and focus on delivering excellent customer experience.  

Shopper first – You will grow categories through insight and exceed shopper expectations.

Drive digital – You will be able to talk Digital with confidence

Better deal –  The need for extensive commercial rigor in the assessment and implementation of our Growth Strategy to drive the JBP forward.

Build the base – Through category-based selling improve space, distribution, range & POS for your business.  


  • Build strong and sustainable customer relationships.
  • Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on their categories.
  • Manage the relationship aspects of key customer ‘events’, e.g. launching of new products, cost price changes, breaches of trade terms.
  • Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with Category Managers and Shopper Marketing.
  • Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer).
  • Manage promotional and non-promotional investments with the customer and ensures all agreements are properly documented and stored.
  • Work closely with Trading Executives to ensure administrative aspects of promotions are completed.
  • Manage the launch of new products with customers, e.g. selling in the new product, providing samples etc
  • Ensure effective in-store activation of key events (e.g. promotions, range reviews), providing clear briefings to the Retail Execution Team


  • Manage the customer P&L for relevant categories and the overall level of customer investment.
  • Manage in-month performance vs forecast, working closely with CBMs and Customer Operations
  • Manage accruals and pricing accurately and efficiently.
  • Ensure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementation.
  • P&L Management: Delivery of Turnover & Business Building Terms targets for specific category
  • S&OP Forecasting
  • Provision of clear up to date inputs into Business Processes (Promotional Evaluation, Customer          
  • Business Planning, sales updates, in store tracking, price claim management etc)
  • Delivery of required admin for the customer – pricing, rebates, NLF, promo proposals, trade terms, contracts


  • Previous experience of performing a CAM role – minimum 2 years.
  • Prior commercial experience and exposure to P&L
  • Proven history of working within a team environment.
  • Shopper Marketing or Category Management experience is preferable.
  • Data and digitally curious.


About Unilever

Unilever is one of the world’s leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry’s, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle.

Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That’s why our purpose is ‘to make sustainable living commonplace’  

What We Offer

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. 

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion at Unilever | Unilever.

Recruitment Fraud

Cyber criminals advertise fake job adverts with prestigious employers as a way of stealing information or even defrauding individuals out of money. In the most sophisticated cases, they will set up fake websites, which have a similar address to companies like Unilever. They even conduct fake telephone interviews and then offer candidates a role with the proviso they pay a fee for background checks or to cover work visa costs.  These types of attacks are becoming more common as more people are looking for employment in the economic climate. 

How is Unilever tackling this?

Many of Unilever’s recruitment sites publish a warning to candidates about recruitment fraud. The Cyber Security team also proactively scan for signs of people setting up fake Unilever sites and act to close them down. 

What can I do?

If you become aware of potential recruitment fraud, spot fake Unilever recruitment adverts or fake LinkedIn profiles, report them via Una Live Chat. 

Unilever does not accept responsibility or liability for any candidates who are financially impacted by recruitment fraud. Your vigilance is key! 

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