Quality Analyst

Unilever is currently hiring for Quality Analyst

Function: Supply Chain

Scope: Local

Location: Indonsa Factory

Terms & Conditions: Full time on site

ABOUT UNILEVER

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you seek to ensure that all products manufactured by the company consistently meet defined quality standards and specifications, guaranteeing their safety, compliance, and suitability for consumer use then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

The role supports the implementation of Quality Management Systems and hygiene protocols, promotes a zero-defect culture through the use of World Class Manufacturing (WCM) tools, and ensures uninterrupted testing and analysis of raw and packaging materials to maintain seamless production and packing operations.

• Carryout online trouble shooting to identify product quality issues and generating of NCA/D incidents in the event that quality defects are identified. Use QEWOs to drive RCAs.
• Carry out monthly checks discarding retention samples that are older than the specified retention period plus one-month.
• Maintain an environment of 5s within retention storage area.
• Retrieval of samples from retention location and setting-up against Customer complaint sample and preparing all the necessary forms for evaluation.
• Evaluating customer complaints against standards and completing evaluation documentation.
• Prepare and write reports for consumer services team regarding investigated complaints
• Lead problem solving kaizens derived from Q prioritization matrix to obtain zero defects
• Validate processes and procedures and recommend corrective action where required
• Conducts analysis of development samples and consumer complaint samples and recommends changes to processes.
• Co-ordinate trouble shooting for defective packaging material effecting production, raise SNCRs and follow up with supplier using 8 stages of incoming goods
• Conduct internal audits and drive closure of internal audits findings for respective units
• Ensure that proactive approach is taken towards Quality or Food safety gaps
• Landing Innovation in factory for quality/Food safety aspects.
• Setting up and supporting SAP QM for new and current material
• Packaging material analysis and approval of material
• Weekly verification of quality critical instruments in the packing hall
• Participate in taste panels as approved testers and make decisions on status of products in terms of acceptance or rejection. (Mandatory that person does not smoke due to the negative effect this has on sensory evaluation which is a key component of the job)
• Member of the food safety & HACCP team

Administrative Activities

• Generating of NCA's, SNCRS, D incidents and QEWOs
• Weekly/Monthly reporting consumer/customer complaints, SNCRs, D incidents, quality and UMS
• Kaizen review

Specific Criteria

• Retrieval of samples from retention location and setting-up against Customer complaint sample and preparing all the necessary forms for evaluation.
• Evaluating customer complaints against standards and completing evaluation documentation.
• Prepare and write reports for consumer services team regarding investigated complaints
• Trending and analyzing of CRQS EOLAS reports
• Analysis and release of packaging material of SAP
• Custodian of SAP/SAP PLM

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

• Diploma OR BTech Food Tech / Biotechnology or an equivalent qualification.
• Knowledge of SAP (Purchasing, Release and blockage of stock.)
• Understanding HACCP requirements.
• Minimum 1 years’ experience in a working environment.
• Working Knowledge of PC Skills (Outlook, Excel, Word, etc.)
• Fully Operational in WC/Continues improvement QC tools
• Working Knowledge WCM/ Continues improvement Q methodology
• Working Knowledge of Quality systems and food safety

Skills

• Analytical Skills
• Communication Skills
• Stakeholder management (internal/external)
• Attention to detail
• Leadership skills

Leadership

Critical SOL (Standards of Leadership) Behaviors

• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
• CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers. Brings the voice of the consumer into everything we do always.
• TALENT CATALYST: Develops and magnifies the power of people. Inspires powerful teamwork and collaboration, connecting people for better results.
• AGILITY: Explores the world around them, continually learning and developing their skills. Learns from the past, envisions the future, and has a healthy dissatisfaction with the status quo.
• BUSINESS ACUMEN: Brings the outside in, encouraging experimentation and intelligent risk-taking. Creates new opportunities for profitable growth through the core and beyond. Creates sustainable growth with purpose, engaging different partners across the system for change.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever. Believes in and contributes towards Unilever’s purpose to make sustainable living commonplace

Unilever is an equal opportunities employer and committed to diversity and inclusivity in the workplace.  We are intentional in employing the best talent that reflects the demographics of our country and which will help build representation of currently under-represented groups. We therefore invite applications from all candidates representing diversity of age, sex, disability, sexual orientation, race, religion or belief. When appointing potential candidates, the South African Employment Equity and Broad Based Black Economic Empowerment Legislation will be considered.  

We are required by law to verify your ability to work lawfully in South Africa. If you are applying as a foreign national, please note that you may be requested to provide supporting documents supporting this.

This is an office-based role in Durban (Indonsa Factory) and requires 100% of time attendance on site.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

#LI-DNP