Digital Commerce Lead IC EC

¿QUIÉNES SOMOS?

Our ambition as Ice Cream Latam is to Double the size of the Business, increase profitability and running while transforming

As a team transform MVP learnings into scalable solutions to unlock the IC future business model. We work agile, deeply connected to our internal and external customers, to address pain points with innovative, digital solutions.

We started our transformational journey 2 years ago, by re-engineering the logistic network to implement new order entries . This year LATAM IC became the most digitized BU across the globe. Since we implemented digital capabilities to transform the business enabling growth, profitability and competitiveness. We are ahead but still have opportunities to evolve.

PROPÓSITO DE LA POSICIÓN

This role is fundamental in the transformation strategy ( design and implementation) for the IC RTM and key to to gain more and better customers for our B2B and B2C business models in Ecuador

This role orchestrates and works across the organization (Customer operations, CD operations, Sales, CSP, IT, HR, finance) to ensure that the strategic design is aligned, coordinating efforts to bring it to life using agile methodology.

The role seeks to optimize business processes with technology and continuous improvement strategies to improve overall business performance, customer satisfaction, and customer productivity.

This role develops and performs B2C models to support the IC strategy to win in online channels.

PRINCIPALES RESPONSABILIDADES

• Lead and execute the strategic vision for operational transformation, reimagining, and redesigning core processes in an agile manner to enhance operational efficiency and support the company's growth objectives. 
• Lead the redesign of route to market models, identifying and implementing innovative strategies to enhance business value and market competitiveness. 
• Collaborate with cross-functional teams to integrate operational improvements seamlessly across departments, fostering a culture of continuous improvement. 
• The role works closely with the Regional IC BU and leads important interactions with global team 
•  Promote our business transformation from a cultural perspective to consolidate the digital footprint in the organization.
• Accelerate IC penetration in B2B & B2C demand spaces by leading initiatives from conception to launch to improve user conversion and loyalty.

¿QUÉ NECESITAS PARA APLICAR A LA VACANTE?

Experiencia

• Preferred experience in IC ( not compulsory)
• Preferred experience in Ecommerce or cd operations
• 2+ years of project management experience
• Strong attention to deadlines and budgetary guidelines
• Proven success working with all levels of management
• Strong written and verbal communication skills
• Experience in developing platforms for internal processes

Habilidades

• Communication Skills: Communicate updates to processes and policies with different stakeholder across de organization
• Financial Skills: Supporting with planning, budgeting and resource allocation for process improvement projects. Leads BC
• Project management skills: Analysing and evaluating processes and improvements & feasibility
• Analytical skills: it's important to have the skills to make accurate conclusions and suggest meaningful changes

As leader you will be required to:

• Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
• Develop and maintain partnerships with third-party resources, including vendors and researchers
• Assign and monitor resources to ensure project efficiency and maximize deliverables
• Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan

Liderazgo

Consumer Love

• Constantly in the frontline, this person is expected to guard for customer and consumers voice to guarantee that every initiative is customer centric

Agility

• Works under agile methodology
• Activates MVP to expedite learning to be rolled out across the country and the region

Business Acumen

• Transforms customer insights into opportunities and strategic business cases
• Guarantees that all plans are financially alights ( to drive growth & profit)

Talent Catalyst

• Motivates and work in teams to solve for impactful actions
• Influence teams across the organization through data

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.