ECom Key Account Manager

• Report to: Vietnam Digital & Social Commerce Lead
• Location: HCMC

KEY RESPONSIBILITIES

• Define growth levers in the customer; partner with customer & internal cross-functions to co-develop the business plan to deliver categories growth ambition
• Own and manage external/internal stakeholders to perfect execute & deliver categories target in customer across growth pillars including & not limited to Commercial, Media, Livestreaming, Operation, Perfect store online, Supply chain, P&L, Distributor, etc.
• Ensure categories & brands share & rank in that customer & key events
• Manage full P&L of the account, with high responsibility for profitable growth while manage account competitive growth
• Develop relationship & partner with customer as strategic partnership for growth with Unilever

STAKEHOLDER

• External: Customers, Distributor
• Internal: CSP, dCom Marketing, Supply chain, Finance, other supporting functions

KPIs

• Categories in customer growth & profit

KEY REQUIREMENTS

• Strong customer management & relationship building skill
• Strong negotiation skill and selling skill  
• Problem-solving ability with entrepreneur mindset, strong ownership & leadership
• Planning and organization skills
• Very strong knowledge of online business, FMCG industry

KEY EXPERIENCES

• Min 5+ years working experience in: sales, business development, account management; Online industry, eCommerce, FMCG
• Customer relationship & management experience, strategic and commercial skills/experience

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.