Quality Manager – Cu Chi Make

Work Level:  2A

Reports to: Personal Care GA Quality Lead

Scope: Factory

Location: Cu Chi Factory, Vietnam

Terms & Conditions: Full time

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Find your purpose at Unilever. You will lead the superior quality and great value to our customer and consumer for Cuchi factory which will make our brand win and business grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. If you are  passionate about delivering quality, delighting consumer then this role is just for you.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Manages the quality function including supervision and nonexempt personnel at manufacturing site(s) and co-packers assuring compliance with defined procedures and systems and superior quality culture.

Responsible for developing department personnel to effectively execute quality assurance.  Set KPI, standard and programs of training for appropriated interpersonal and technical skill based on business requirements and Unilever Manufacturing System (UMS) and safety/quality/environment compliance. Provide feedback and follow-up.

Responsible for coordination of Safety, Health, Environment and Quality programs and compliance with Unilever Framework Standards for Quality lab and function. Member of factory site Safety Committee.

Maintains the quality systems in conformance with internal policies (Unilever Quality Policy, Consumer Safety Audit) and external requirements (ISO, BRC, GMP, FSSC22000, customer, regulatory of MOH, registration) including the development and improvement of GMP and HACCP plans and testing and inspection plans for incoming, in-process and finished goods, as well as process, packaging and product specifications. Represent for factory for quality audit.

Manages programs for control of nonconforming products, Product identification and traceability, laboratory methods and calibration, inspection and test systems, document and records control to ensure CAPA, quality assurance and service.

Reviews and approves procedures, work instructions, work standards, specifications, preventive and corrective actions, engineering and R&D work. Works with external parties for new product development and commercialization, assures plant process are capable for meeting product specifications and customer requirements, prior to hand-off to manufacturing. Participates as technical resource on projects implemented at all manufacturing sites.

Responsible for making technical decisions that involve risk assessment and compliance, which can affect both product costing and customer satisfaction in daily operation and quality for innovation and operations improvement via UMS.

Lead UMS and digital program for Quality which aim to enhance quality, experience of consumer and productivity improvement.

Collabrate with procurement and supplier to build improvement program for top supplier.

Manage the cost of compliance with the cost of nonconformance constantly seeking to find the least cost approach to assuring Unilever and Customer requirements are met. Develop budgets for department, work to reduce costs.

WHAT YOU WILL NEED TO SUCCEED

• Zero market incident
• Improve delivered superiroty index which help brands grow.
• Reduce customer, consumer complaint.
• Reduce repeated and top factory incidents
• Reduce repeated and top supplier incidents
• Zero innovation quality incident at factory.
• Close 100% gap of internal and external audit
• Continuely maintain Unielver Quality Policy, regulation, ISO, BRC, FFSC, GMP, HALAL…certificate.
• Productivity improvement for quality
• Univoice score improvement for Quality team annualy
• UMS in advanced level with appropriate governance and digital program.

Experiences & Qualifications

• Bachelor degree in Chemical, Microbiology or Engineering.
• Knowledge of quality system such as GMP, FFSC22000, ISO, BRC.
• knowledge of microbiology, chemical and physical properties.
• Business experience of fast-moving consumer goods.  
• Experience in information management and analysis.
• SAP, working knowledge
• Digital knowledge.
• Knowledge of technology such as liquid mixing and filling.
• Collaborate and customer service

Skills

• Excellence in problem solving skill
• Good written and communication skill
• Developing and implementing factory and quality strategy
• Applying UMS and finance tool in operations.
• Building internal and external relationships
• Negotiation skill
• Business mindset
• People management

Leadership

• You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.
• You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.

• Critical SOL (Standards of Leadership) Behaviors
  • PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others.
  • PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results.
  • TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best.
  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  • CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers.
  • BUSINESS ACUMEN: Creates sustainable growth with purpose, engaging different partners across the system for change.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.