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Customer Strategy and Business Plan

Manage the customer P&L for the customer, counterparts and budget planning
Develop relationship with customers (Category managers, Store managers and Store Salesforce)
Develops the customer strategic business plan for his/her respective customer. Work out a joint customer business plan for his/her respective customer. Lead and execute Joint Business Planning according to the Global standards together with the customer.
Work out a Target Group Management strategic plan for Key Account for existing businesses
Develop and execute a market development plan for Target Groups. Work closely together with Channel & Category Managers in order to have strategic alignment with UFS DT business focussing on Wholesalers
Develop, implement and execute a Account Business plan in close collaboration with the customer, CCD and Marketing.
Develop and implement a promotional plan with clear roles and objectives of how to drive promotional sales in both Front of House Accounts (C&C, Hypermarket) and Back of House Accounts focusing on growing Non KMG Group.
Works in close collaboration with the Channel & Category Managers for the category input, and with customer marketing for the customer/channel plan
Generate insights for the assigned customer/channels (store layout, traffic)
In charge of in-store efficiency KPIs and close collaboration with CCD on Perfect Store guidelines development and measurement (OSA, Planogram, Off-Shelf Displays, Promotion and Pricing)
Co-ordinate with CD Capabilities, Chef Team to operates and guides implementation of customer initiatives (Salesforce training, Horeca events, Cooking Demo)
Lead operation and merchandisers team to execute In Store Efficiency KPIs and deliver Sales Target.

Negotiation

Closes the deal with the Customer by negotiating the trade terms, trade funding, and counterparts according to the UL strategy on his/her customer
Manages overall levels of Customer Investments for his customers
Monitors Customer Performance by tracking customer contribution and market share

Plays active ambassador role

Acts as active ambassador of Unilever at the customer and of the customer at Unilever
Participates actively to the account managers meetings, looking at the best solution for the business even if not in line for his/her customer

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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