People Operations Team Lead

JOB PURPOSE

This role exists to oversee the end-to-end employee lifecycle processes managed by the People Operations team. You will be responsible for guiding and coordinating the team in delivering accurate and timely transactions in Workday and related systems, across onboarding, data changes, exits, benefits processes and query management. You’ll act as an escalation point for complex cases, review performance, drive continuous improvement, and ensure seamless employee experience across the hire-to-retire journey. You’ll be part of a team that believes in doing work that matters — for people and the planet.

Because here, we don’t just hire for jobs. We invite you to be part of something bigger.

KEY RESPONSIBILITIES

Team Leadership & Coordination:

• Lead and support a team of People Operations Specialists (approx. 7 people supporting East European Unilever employees).
• Process People Operations activities for the assigned market.
• Oversee workload distribution and ensure service levels are met.
• Act as the primary escalation point for team members, resolving complex cases in ServiceNow and Workday.
• Support recruitment and talent management initiatives.
• Provide coaching, onboarding, and continuous development for the team.

Performance Management & Culture:

• Monitor accurate processing of employee lifecycle events (onboarding, promotions, exits, etc.).
• Ensure that agreed-upon SLAs are met, including turnaround time, quality, compliance, data quality, and CSAT scores where applicable.
• Coordinate case closure with stakeholders and in-market partners on complex cases.
• Ensure high data quality and compliance with SOPs and audit requirements.
• Approve and validate bulk EIB uploads for mass changes.
  

Operational Excellence & Process Improvements:

• Drive continuous improvement (working alongside global CoE) based on employee feedback, data insights, and technology evolution.
• Support development and maintenance of local SOPs, work instructions, and knowledge base content.

Stakeholder Management:

• Serve as a point of contact, collaborate with global/regional stakeholders across H2R + improvement initiatives (APR, transformation etc.)
• Mediate performance discrepancy between market-hubs to ensure SLA committed are delivered OTIF.

REQUIRED QUALIFICATIONS

• Experience in People Operations, Shared Services or HR delivery in a leadership role for at least 1+ years.
• Familiarity with HR processes and policies, ideally in multi-country or regional operations.
• Proficiency in Workday and ServiceNow (or similar systems like SAP).
• Required a very good command of English and Polish.
• Leadership, coaching, and team coordination skills.
• Excellent stakeholder management and communication abilities.  
• Excellent problem-solving skills and customer-centric mindset.
• Demonstrated multitasking and prioritization skills in fast-paced environments.

PREFERRED QUALIFICATIONS

• Bachelor's degree in Human Resources, Business Administration, or a related field.

ADDITIONAL INFORMATION

• Hybrid work (2 days in the office) and flexibility
• Opportunities for the development and improvement of qualifications
• Sharing the cost of professional training & courses
• Benefits: life insurance, private medical care, pension fund, sharing the cost of sports activities, Benefits System – Cafeteria and many others
• Extra days off to take care of yourself and others
• Unilever store - Our products at attractive prices

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.