Market Quality Operation Lead - Philippines

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

jOB PURPOSE

The Market Quality Operation (MQO)  Lead focuses on Quality in the market operations, implementing, executing, improving, ensuring and providing technical quality support to assembling operations, repacking operations, customers, Brand Building and local Brand Development (for promotions, INCs, local jewels) for Quality Management System (QMS) compliance, Cold Chain compliance, regulatory compliance, care line support, on-shelf assessments and incident management.

MAIN RESPONSIBILITIES

• Deploy UL Quality Strategythrough specific projects and targets.

• Support Quality linksto MCO and SC GTM Strategy.

• Communicate regulatory requirementsand ensure compliance at manufacturing sites and logistics.

• Lead/participate in Quality interventionslike reviews, workshops, and training.

• Resolve Quality issuesin re-packers, assemblers, and suppliers.

• Support Quality processesfor innovations and promotional items.

• Ensure on-shelf auditsfor new innovations and promotions.

• Verify compliancewith UL Quality Standards in third-party operations.

• Resolve procurement issuesand assess supplier capabilities.

• Conduct marketplace product assessmentsand activate improvement projects.

• Define PQS for Secondary Packagingbased on customer needs.

• Interface with Consumer/Customer care linesfor feedback and alerts.

• Prepare Quality documentsfor cross-border imports and monitor ongoing quality.

• Develop Quality improvement activitiesbased on marketplace data.

• Support cold chain qualityfrom distribution centers to points of sale.

• Lead Quality improvement projectsfor business complaints and on-shelf PQS.

• Manage quality issueswith customers and channels.

• Provide Quality requirementsfor product returns and disposition approval.

• Prepare reports on quality issuesand ensure improvement plans.

• Monitor and analyze product quality datato initiate improvement activities.

• Ensure compliance of UL Quality Management Systemin warehouses and distribution centers.

• Conduct technical capability assessmentsfor third-party providers.

• Lead Pallet Quality Improvement initiativesusing KPI data and trends.

• Support local product quality incident managementand reporting.

EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree in Food Science, Engineering/ Science, or a related field.

• Minimum 3 years' experience in Supply Chain Quality / Quality logistic / Quality engineering

• Experience in Warehouse and Logistics

• Digital Skill

• Additional experience in SC or RD

We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience, and leadership.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.