Zonal Customer Operations Executive

Requisition No - R-1166290

Job Title: Zonal Customer Operations Executive

WL- 1B

Location: Mumbai RO

Job Overview:

This role is responsible for the end-to-end management of delivery operations, ensuring timely and cost-effective fulfillment of demand across regions. The incumbent will coordinate with internal teams to optimize delivery planning, resource allocation, and inventory management.

Scope of work:

• Plan billing and trips based on demand and delivery schedules.

• Assign vans and stock for dispatch, ensuring optimal load utilization.

• Coordinate with sales teams to manage dispatch timelines and resolve delivery issues.

• Ensure timely unloading of vehicles at depots and RS points.

• Maintain inventory levels at RS points to meet daily sales requirements.

• Optimize load management using available resources and fleet.

• Monitor and manage delivery costs without impacting daily sales.

• Track RS KPIs and ensure alignment with business goals.

• Communicate daily requirements to RS and internal teams to maintain healthy ROI.

Qualitication:

• Any graduate with 5+ Years of experience in logistics/fleet management

• Strong operational and logistical planning skills.

• Ability to balance cost-efficiency with delivery effectiveness.

• Experience in coordinating with cross-functional teams.

• Familiarity with inventory and dispatch systems is a plus.

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