CX Manager – Cambodia and Laos

Job Position:CX Manager – Cambodia and Laos

Function:Supply Chain

Location: Based in Unilever House, Thailand/ Unilever Cambodia

About Unilever

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

Job Purpose

Cambodia & Laos are part of Greater Asia which comprise of Thailand, Philippines, Vietnam, Cambodia, Laos, Korea and Japan) with annual GSV 250mil Euro and continuous double digit growth year-on-year. The business covers all 4 Business Units (Homecare, Beauty & Wellbeing, Personal Care, Nutrition). Support for IC will cover until the transition to new company complete.

The individual is required to lead customer experience, warehouse operation and transportation operation to ensure service levels meets our customer requirements and drive Logistics performance through our partners. Importantly deliver the agreed performance kpi and productivity program. It is key to partners with cross functional team CD, IP, RD and external vendors to deliver market growth ambitions.

Main Responsibilities

Customer Experience

• Lead Customer Experience role in ensuring end to end Order to Cash operation runs smoothly and compliant to GFCS standards
• Drive excellence in customer satisfaction and performance, develop and implement innovative supply chain solutions in collaboration with customers, partner with Customer Development Teams to align service strategies with business goals.
• Lead Order-to-Cash (O2C) operations
• Manage crisis – product availability, quality issue, custom clearance issue etc
• Supervise customer service operation of Cambodia & Laos and finish goods for inbound and warehouse/distribution operation for outbound
• Cash Management and control on Overdues.

Logistics

• Work jointly with warehouse management team on capacity planning for short-medium-long term
• Manage and monitor collaborative work relationship between Unilever, 3PLs and Unilever Customers (Distributors, Modern Trade and others)
• Establish and implement short/medium/long term strategies to provide the most efficient and effective Warehouse and Distribution Network and Operation
• Manage and determine manpower and other resources (MHEs) to meet the physical distribution requirements
• Establish, monitor and control annual budget through ABC analysis. Analysis of activity variances and develop mitigate plan against those activities.
• Coordinate/Initiate new initiatives for cost saving in warehouse and distribution network
• Coordinate/Initiate/Lead both internal and external projects e.g. new WMS, new Warehouse
• Prepare/Coordinate/Support Warehouse and Distribution for achieving both internal and external audit (BRC, WCM, GMP/HACCP)
• Maintains safe and healthy work environment by establishing, following, enforcing standards and procedures while complying with legal regulations
• Analyse and drive operational excellence through continuous improvement
• Develop strategic warehouse and distribution roadmap that will allow the Company to keep its competitive edge through distribution and logical excellence
• Coordinate with CD team, Customer Service team and Warehouse team to manage and deliver monthly, quarterly and annual Company Turnover target

Candidate Criteria

Experience & Qualification

• Undergraduate degree in related fields
• >5 years’ experience in supply chain operation.  Experience in extended Extensive Supply Chain - experience, ideally across different SC functions will be an advantage
• Knowledge of extended supply chain from Planning, Customer Service and , Logistics (warehouse and distribution), and Procurement.
• Experience with project management leading and delivering cross-functional change initiatives
• Finance and business acumen for supply chain
• Experience leading/working with virtual teams and driving performance across a diverse mixture of cultures.
• Ability to manage multiple stakeholders and collaborate in a virtual team environment.
• Strong interpersonal and communication skills - , written and verbal. Able to translate ideas into clear and specific project plans
• Knowledge in SAP and other WMS – Warehouse Management System

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

How to Apply:

The Interested candidates are invited to apply online and submit your updated resume to Unilever Careers Site before the closing date of 31 January 2025.

Your application will be reviewed against our requirements and only shortlisted candidates will be contacted.

If you have any questions about your application, please kindly contact our HR team via. siem.chhorn@unilever.com

For more information about other job opportunities, please follow our channel below:

https://t.me/UnileverCambodia

https://web.facebook.com/UnileverCareersKH

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.