Collections and Claims Assistant Manager KSA

Function: ​Supply Chain​

Reports to:​Arabia Contract to Cash and Stock Management Lead​

Scope:​Local​

Location:​Riyadh, KSA​

Terms & Conditions:​Full time​

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.  

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. ensure operational excellence in the end-to-end cash collection and claims management cycle. It will have supervisory responsibilities for the Riyadh cash & claims team as well as managing two customer accounts. Corresponding with customers to close open invoices, settle claims, resolve disputes, and reconcile balances. Coordinating with colleagues in logistics and sales for open actions and to highlight risks or manage bad debts.  You’ll be part of a team that believes in doing work that matters — for people and the planet.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

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• ​Supervising a team of 3cash and claims specialists in Riyadh

• ​Proactively tracking open invoices to manage the Days Sales Outstanding (DSO)

• ​Accurate and timely claims analysis and settlement with customers

• ​Ensure compliant and reconciled customer accounts

• ​Managing open items and aged balances to tackle disputes or risks to collection

• ​Cross-functional interactions with sales and logistics teams

• ​Monthly meeting with the cash & claims team and leadership to update on open actions, opportunities, or risks​

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• ​​Bachelor’s Degree, preferably in business/accounting/finance or supply chain

• ​Minimum 5 years of work experience, ideally in accounts receivables, collections, or claims management

• ​Experience in working across cross-functional teams and with external stakeholders

• ​Experience of working with key information systems (Excel, SAP)

• ​Excellent communication skills - Impactful and flexible communication

• ​Multitasking and ability to work with different ad hoc issues.

• ​Strong business acumen, passion for high performance

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Skills

• ​​Customer focus

• ​Negotiation & influencing skills

• ​Team player

• ​Passion for high performance

• ​Leadership​

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors

• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results.Has an owner’s mindset, using data and insight to make decisions.

• PERSONAL MASTERY: Sets high standards for themselves.Actively builds own wellbeing and resilience.

• CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers.Invests time inside and outside to understand the needs of consumers.

• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

• AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.