Customer Operations Subject Matter Expert

UNILEVER IS LOOKING FOR A CUSTOMER OPERATIONS

SUBJECT MATTER EXPERT

Location: Hofplein, Rotterdam – the Netherlands

Local conditions apply

Full-time/Part-time

For the recruitment of this position, we would like to emphasize that local conditions apply to the position and for this vacancy in principle we will first consider candidates based in the Netherlands. If you are based outside of the Netherlands and you are interested to apply, please feel free to do so but we can only take your application on if a decision is made to also recruit outside of the Netherlands.

Salary:  48-72 K gross per year depending on background and experience.

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future. 

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are getting a kick out of driving product success through strategic planning, development, and launch, meeting customer needs and market demands then this role is just for you!

ABOUT BENELUX CUSTOMER OPERATIONS

The Customer Operations Benelux team consist of various roles and teams that make Excellent Execution a success. The Customer Operations teams focus on less time spent on ‘Running the Business’ to reinvest in ‘Growing the Business’ whilst improving Customer and Employee Satisfaction. Operations brings Sales, Supply Chain and Marketing within Unilever Benelux together in realizing excellent execution. The 4 principles driving Customer Operations are: end 2 end ownership, maximized automation, one version of the truth and continuous improvement. Team members within Customer Operations embrace the vision and their daily work practice reflects the 4 principles of Operations. Operations effectively works in a cross-country setting, embracing cultural diversity and working in virtual teams.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE?

We are seeking a highly motivated and experienced professional to join our team as a Benelux Customer Operations Subject Matter Expert (SME).  

The SME will play a crucial role in providing expert knowledge and insights in the Order-to-Cash & business to business area (EDI), contributing to the development and success of our projects and initiatives. The ideal candidate will have a deep understanding of the subject (in the area of Supply Chain, Finance or Sales), excellent communication skills, and the ability to collaborate effectively with cross-functional teams.     

Key Responsibilities:

Subject Matter Proficiency:

• Demonstrate a comprehensive understanding of Order to Cash & Business to Business processes, staying up-to-date with the latest trends, research, and developments.

• Provide expert advice and insights to internal teams, clients, and stakeholders.

Collaboration and Communication:

• Collaborate with cross-functional teams, offering subject matter expertise to enhance project outcomes.

• Communicate complex concepts in a clear and concise manner to both technical and non-technical audiences.

• Act as a liaison between technical and non-technical stakeholders to bridge communication gaps.

Problem Solving:

• Analyze complex issues within the subject matter domain and develop innovative solutions.

• Provide guidance on overcoming challenges and roadblocks related to the subject matter.

Continuous Improvement:

• Proactively identify opportunities for improvement and efficiency within the subject matter domain.

• Stay informed about industry best practices and emerging trends, integrating relevant advancements into the organization's strategies.

WHAT WILL YOU NEED TO BE SUCCESSFUL IN THE ROLE?

SKILLS AND COMPETENCIES YOU SHOULD HAVE

• Analytical Power

• Project Management

• Process Management

• Digital Transformation

• Technical Savviness

• Practical creativity

• Enterprising behavior

• Ability to learn

EXPERIENCE & QUALIFICATIONS YOU SHOULD HAVE

• Bachelor's or advanced degree in business, project management, Supply Chain or a related field.

• Excellent SAP R3/S4 Hana knowledge (SAP SD/MM), SAP BTP.

• Demonstrated experience with EDI (terminology, formats, design and workflow).

• At least 4 years work experience in Supply / Sales or data engineering.

• Proven track record of project and process implementation.

• Excellent communication and negotiation abilities.

• Ambitious, curious and the drive to explore new developments.

• Excellent analytical skills, combined with practical creativity for identification of improvement potentials, process orientated and good in time management.

WHAT IS IN IT FOR YOU?

Unilever is the place where you can be yourself and bring your purpose to life with the work that you do – creating a better business and a better world. We offer an exciting & dynamic work environment where you can make things happen. Furthermore, we offer some great reward and benefits!

• Attractive total remuneration package; excellent company pension, bonus, share scheme.

• Flexible cross-disciplinary career opportunities and a wealth of training opportunities & wellbeing resources whenever and wherever.

• Plenty of company-paid holidays to further ensure your work-life balance is maintained.

• We encourage an inclusive culture, which comes to life with interchangeable public holidays, paid paternity leave of 6 weeks and our transgender policy.

• Under the Hybrid Working principles, you will be expected to spend a minimum of 40%-60% in the office or at customers, suppliers or partners to connect and collaborate.  For the time you work from home, we will ensure you are well equipped. When you are at the office , you can enjoy our tasty canteen with prepped food and own products.

• Informal culture and being the first one trying our new products. 

• My Fitness Plan (reduction on your Fitness Subscription).

• Home work allowance

• Company laptop and mobile phone

• Green Mobility Policy.   

EXCITED?

Join Unilever and our team! To apply, you must do so online. Please do not forget to upload your CV and a motivation letter.  Your application will be reviewed against our requirements and we will be in touch shortly after the closing date to provide you with an update on the status of your application.

Looking forward to meeting you! 

Please note this is a Direct Search led by Unilever. Applications from agencies will not be accepted, nor will fees be paid for unsolicited CVs.

Equal Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, parenthood, pregnancy or any other basis protected by applicable law, and will not be discriminated against. 

By highlighting the gender diversity at the workplace, Unilever encourages women equally men to apply. If you look for a job after a long career break or after any type of leave, do not hesitate to apply.

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