Digital Selling- CX Manager 

UNILEVER IS LOOKING FOR A REGIONAL CUSTOMER EXPERIENCE MANAGER EUROPE

Location: Weena, Rotterdam – the Netherlands

Local conditions apply

Full-time

For the recruitment of this position, we would like to emphasize that local conditions apply to the position and for this vacancy in principle we will first consider candidates based in the Netherlands. If you are based outside of the Netherlands and you are interested to apply, please feel free to do so but we can only take your application on if a decision is made to also recruit outside of the Netherlands.

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future. 

ABOUT UNILEVER FOOD SOLUTIONS (UFS)

Act like a founder, accelerate your growth, stay ahead of the curve, enjoy the growth: JOIN US.

Unilever Food Solutions is an independent Global Business Unit and operates in 76 markets. We have a compelling ambition: Becoming the leader in digital selling in the food service industry, the best solution provider for our Operators and the planet, and a Winning People Engine.

UFS operates with a different business model that has a greater emphasis on chefs and field sales to drive demand creation with operators in a Business-to-Business setting. UFS is a unique business within Unilever, with a constant focus on executional excellence and consistent productivity improvements leading to significant value creation and enabled by rich expertise in the professional food service channel.

UFS is the place where we are all striving to be Chefs supporting Chefs! At UFS we have an entrepreneurial culture with a commitment to speed, simplicity and trust, whilst having a hunger to grow – both our business and our people. UFS also proudly commits to high employee engagement every year with Univoice scores ahead of Unilever across all dimensions.

It is the place where you can be a risk taker, test and iterate, and be a trendsetter. You can think and work like an owner of your own business and be ahead of the curve. With the purpose of “We free you to love what you do” and the DNA “having empathy for the people we serve and the expertise to meet their needs 24/7” you will become a part of a “People-to-People organization.”

You will explore new opportunities, big and small, that will make our business grow faster. You will continuously learn, unlearn, relearn, and challenge yourself to accelerate your development in an end-to-end business and in end-to-end roles.

At UFS, we are committed to fostering a culture of trust and unity with our empowered One Team One Goal approach, with a passion for winning and nurturing a culture of psychological safety where people can shape their career adventures. We aim to achieve resilient performance and sustainable success, winning together as one resilient, dynamic team.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE?

• Ensure interoperability of the respective digital market ecosystem is granted and upgraded according to the blueprint standards.

• Advise and assist markets in building AI ready first party data platforms.

• Facilitate the implementation and usage of AI in the essential processes of our operations.

• Gather market tech and data needs and advise markets how to best leverage the global framework of tools and systems. 

• Advise markets how to optimize digital systems and running costs. 

• Unlock bottlenecks and ensure progress by effective project management.

• Consistently communicate progress and results, create regional best examples and share across the organization. 

• Help in enabling local organizations in their work to optimize every visit with the highest size of prize, introduce the most relevant information to the operator and offer the next best choice in terms of product listing.

• Help markets to enhance the operator experience through increased frequency of interactions, being more relevant and making the buying process more convenient and enjoyable – all of which will drive NPS.

• Deploy tested AI technology (chatbot, content creation) in the region.                

WHAT WILL YOU NEED TO SUCCEED?

• Business-to-Business experience is a strong plus, digital savviness a must.

• Strong communication skills are essential, and a proactive attitude will set you apart.

• Consider highlighting any past projects involving AI deployment to show your expertise.

• Demonstrated ability to work collaboratively in a cross-functional team environment is highly
  valued.

• Highlight your ability to adapt to rapidly changing environments and your enthusiasm for continuous learning

EXPERIENCES, SKILLS AND QUALIFICATIONS

• 5+ years of professional experience ideally in a Business-to-Business environment,

• Strong Project Management Skills

• Excellent communication and interpersonal abilities.

• Priority setting skills

• Data analytics and technology ecosystem understanding (e.g., Informatica, UDL, Salesforce, SSD, Emakina, DSR app).

LEADERSHIP

• You are an inclusive motivator of people. Your team delivers with real passion, growing and learning from each other whilst delivering quick wins.

• You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.

WHAT IS IN IT FOR YOU?

Unilever is the place where you can be yourself and bring your purpose to life with the work that you do – creating a better business and a better world. We offer an exciting & dynamic work environment where you can make things happen. Furthermore, we offer some great reward and benefits!

• Attractive total remuneration package; excellent company pension, bonus, share scheme.

• Flexible cross-disciplinary career opportunities and a wealth of training opportunities & wellbeing resources whenever and wherever.

• Plenty of company-paid holidays to further ensure your work-life balance is maintained.

• We encourage an inclusive culture, which comes to life with interchangeable public holidays, paid paternity leave of 6 weeks and our transgender policy.

• Under the Hybrid Working principles, you will be expected to spend a minimum of 40%-60% in the office or at customers, suppliers or partners to connect and collaborate.  For the time you work from home, we will ensure you are well equipped. When you are at the office , you can enjoy our tasty canteen with prepped food and own products.

• Informal culture and being the first one trying our new products. 

• My Fitness Plan (reduction on your Fitness Subscription).

• Home work allowance

• Company laptop and mobile phone

• Green Mobility Policy.   

EXCITED?

Join Unilever and our team! To apply, you must do so online. Please do not forget to upload your CV and a motivation letter.  Your application will be reviewed against our requirements and we will be in touch shortly after the closing date to provide you with an update on the status of your application.

Looking forward to meeting you! 

Please note this is a Direct Search led by Unilever. Applications from agencies will not be accepted, nor will fees be paid for unsolicited CVs.

Equal Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, parenthood, pregnancy or any other basis protected by applicable law, and will not be discriminated against. 

By highlighting the gender diversity at the workplace, Unilever encourages women equally men to apply. If you look for a job after a long career break or after any type of leave, do not hesitate to apply.

Please save a copy of this vacancy for personal use as it will disappear from the website after closing of the role.