Consumer Safety, Verification and Audit Specialist

Work Level: WL1

Scope: Quality, Supply Chain/Permanent/Full-time/Regular

Reports to: Carla Serpa Quality Expertise, Performance and Innovation Manager

Location: Spain

Terms & Conditions: Local conditions apply 

If you are in the Unilever Ice Cream business or consider choosing to work for the Unilever Ice Cream business, you will work for the Global, leading Ice Cream player with €7.9bn Turn Over in 2023. The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Wall’s, Magnum, Ben &Jerry’s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

Ice Cream has distinct characteristics from Unilever’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent within our Ice Cream company. You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.

JOB PURPOSE:

Quality is a key driver of competitive advantage in the Ice Cream business. The Consumer Safety, Verification, and Audit Specialist plays a crucial role in embedding a strong culture of quality within the business unit, ensuring every product delivers the best experience and delights our consumers.

In this role, you will develop and manage the audit programs, covering the end-to-end Quality Management System (E2E QMS) for product quality and food safety. You will perform regular audits, manage non-conformity reports and corrective actions, and ensure compliance with safety regulations. You will identify safety hazards, prepare detailed audit reports, and work with cross-functional teams to address quality concerns. Additionally, you will share learnings, provide guidance on priorities, and analyze feedback to prioritize the audit program.

KEY RESPONSIBILITIES:

• Develop the audit program, covering E2E QMS (product quality and food safety).
• Perform regular audits and assess compliance, ensuring the NC report and, if needed, the CAPA process. Follow up on actions through clear metrics & OKRs.
• Identify potential safety hazards and risks associated with the product, and work with the Quality team to evaluate their impact.
• Ensure during the audit that the factory and supplier comply with local, national, and global safety regulations and standards relevant to consumer products.
• Prepare detailed audit reports outlining findings, non-conformities, and recommendations for corrective and preventive actions.
• Work closely with a cross-functional team to address product safety and product quality concerns.
• Share the learnings from the findings with the BU/BG Quality team.
• In collaboration with QMS & Training, provide guidance on related priorities (e.g., revision of procedures or training prioritization).
• Analyze consumer/customer feedback and complaints, as well as factory/supplier self-assessment quality compliance data, to prioritize and address the audit program.

WHAT YOU NEED TO SUCCEED:

SKILLS :   

• Analytical skills: utilize data analysis tools to monitor quality metrics, identify trends, and implement corrective actions to improve overall product quality.
• Problem-solving abilities: Resolving quality-related issues.
• Auditing skills: a clear understanding and ability to assess and act upon product safety, quality, efficacy, and compliance risks.
• Proactive approach: Anticipating potential quality issues, implementing preventive measures, and continuously seeking opportunities for improvement.

EXPERIENCES & QUALIFICATIONS :

• Strong knowledge of food safety regulations and standards: Ensuring compliance with regulations such as HACCP, FSSC22000, and local food labeling requirements.
• Proven experience in quality management within Food companies, supplier quality management, and manufacturing process

• At least 10 years of relevant experience as a quality leader/factory.
• English: C1

• Experience in virtual teamwork.

LEADERSHIP:

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors
  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  • AGILITY: Explores the world around them, continually learning and developing their skills.

WHAT DO WE OFFER

- Attractive total remuneration package; excellent company pension, bonus, share scheme.

- Hybrid Work (you can work from home 2/3 days per week)

- 4 weeks of Flex Work per year: Opportunity to work remotely for the entire week without coming into the office.

- Flexible hours: Work hours with a wide range of starting and ending times to accommodate your needs.

- Restaurant Card and canteen service in our offices.

- Parking: Possibility of parking at the offices at a reduced cost and with free electric chargers.

- Online language courses.

- Wellbeing Programs: Resources and activities to promote physical, mental, emotional, and purposeful wellbeing.

- Online store with exclusive discounts on UL products and other recognized brands.

And many more!

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?

To apply, you must do so online. Please do not forget to upload your CV, talent card and a motivation letter.  If you have been informed that you are at risk of redundancy, please make sure to tick this box during your application. Please also attach your letter of redundancy to the application.

Your application will be reviewed against our requirements, and we will be in touch shortly after the closing date to provide you with an update on the status of your application.

Disclaimer

Equal Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. 

Unilever embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

This is an office-based role that requires 40% of time attendance to the site

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.