Gift Shop Team Member

Background & Purpose of the Job

The role of the Gift Shop Team Member is to perform daily gift shop responsibilities. A Gift Shop Team Member should be an enthusiastic and hardworking individual that can work alongside a large team within the Gift Shop and within the larger Hospitality department, which also includes our Scoop Shop and Tour operations. They should be able to provide excellent customer service and outstanding brand experiences in the Gift Shop at Ben & Jerry’s original factory location and the top tourist destination in Vermont. A Scoop Shop Team Member will report to the Gift Shop Experience Hospitality Manager.  

Who You Are & What You’ll Do

Essential Functions & Responsibilities:

• Perform daily gift shop responsibilities, including register transactions, interacting with customers, maintaining shop organization and cleanliness, restocking retail & scoop shop items, and occasionally selling tour tickets.

• Perform daily upkeep and cleaning procedures and report maintenance concerns.

• Perform opening and closing procedures for the Gift Shop operations including preparations, cleaning, restocking, and organization.  

• Perform seasonal outdoor tie-dye job responsibilities including assisting customers with tie dye activities, restocking, and maintaining cleanliness of the operation.  

• Adhere to operation protocols, including store & staff appearance, proper cash handling procedures, customer service, cleanliness, merchandising and compliance with all safety and operating standards.

• Drive consumer loyalty and excellent guest experiences by providing a fun, safe, clean, and high energy experience in the gift shop.  

• Participate in basic safety training and adhere to all safety protocols, including emergency response initiatives for the Hospitality operations.

• Actively support company safety goals by ensuring consistent safe work behaviors. 

What You’ll Need To Succeed

• Must be 16 years of age, or older

• Strong representative and passion for the Ben & Jerry’s brand

• Enthusiasm for working in the Gift Shop operations

• Customer service experience and ability to take initiative in customer interactions   

• An awareness of food safety and cleanliness

• Comfortable with handling cash and operating POS systems

• Experience with public speaking

• Time management skills and reliable attendance

• Efficient with the ability to multi-task

• Outgoing, positive, friendly, and enthusiastic personality

• Ability to maintain basic safety response initiatives in the event of an emergency

• Willingness to adhere to General Manufacturing Protocols (GMP) in restricted areas

• Willingness to adhere to unique safety protocols specific to the Waterbury factory location

• Willingness to assist guests and communicate exit strategy in case of an evacuation event

• Must be able to lift up to 50lbs

• Must be able to stand up to 8 hours per day

• Must be able and willing to work outside

• Ability to work in traffic/parking areas of the operation

AdditionalInformation

• Physical aspects of the job include oversize merchandise handling, bulk containers of ice cream, supply orders, general cleaning and maintenance and standing for long periods of time

• Must be available to work evenings, holidays and at least one weekend day/week. Potential to extend employment after the summer season.

Pay is $20.79 per hour and assignment is 120 days.