Customs Operations Specialist

Silesia, Poland

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Job ID:: R-1177360
Date posted:: 03/11/2026
Job Type:: Full time
Job Category:: Supply Chain

JOB PURPOSE

This role exists to ensure compliant, efficient, and audit‑ready customs operations across Unilever Europe markets. As part of our central Customs Operations Team in Katowice, you will help drive seamless cross‑border goods movement, safeguard customs compliance, and contribute to operational excellence across 18 European countries. You’ll be part of a team that believes in doing work that matters — for people and the planet.

Because here, we don’t just hire for jobs. We invite you to be part of something bigger.

KEY RESPONSIBILITIES

Establish and maintain customs processes for newly implemented transport lanes.
Create instructions for customs brokers and ensure their accurate execution.
Manage and control customs declarations and tax assessments from a legal and compliance perspective (audit-ready documentation).
Analyse and report on customs duties, broker service performance, and cost structures.
Oversee the invoice payment process for customs-related services.
Manage Intrastat reporting and deferment/deposit accounts.
Support internal audits and drive continuous compliance improvements.
Collaborate closely with Finance, Procurement, VAT, Planning, and Transport teams.
Maintain strong operational relationships with customs brokers across import and export activities.
Coordinate the handling of customs claims, including recovering duties paid due to documentation or transportation issues.

REQUIRED QUALIFICATIONS

Experience in customs, foreign trade, logistics, finance, planning, or procurement.
Strong Excel skills and ability to work with data.
Knowledge of supply chain and finance processes.
Fluency in English (spoken and written).
Strong communication skills and cross‑cultural awareness.
Ability to work collaboratively with multiple stakeholders and manage own workload effectively.

PREFERRED QUALIFICATIONS

Additional European language(s).
Experience with ERP systems (SAP).
Customer service mindset and proactive problem-solving approach.

ADDITIONAL INFORMATION

Hybrid work and flexibility
Opportunities for the development and improvement of qualifications
Sharing the cost of professional training & courses
Benefits: life insurance, private medical care, pension fund, sharing the cost of sports activities, Benefits System – Cafeteria and many others
Extra days off to take care of yourself and others
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Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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