Head of Digital UI

JOB TITLE: HEAD OF DIGITAL UI

Location: Singapore

Employment Type: Regular, Full Time

ABOUT UNILEVER INTERNATIONAL

Unilever International (UI) is Unilever’s white-space growth engine – a €1.5 billion business operating across 100+ countries with the entrepreneurial pace of a scale-up and the reach of a global FMCG leader.
UI’s mandate is to unlock opportunities that sit outside traditional market models: introducing iconic Unilever brands such as Dove, Lifebuoy, Sunlight, and TRESemmé into new geographies (from Malta and Mongolia to the U.S. and China), building global channel businesses in Health & Beauty, Discounters, E-Commerce, and Travel Retail, and serving diaspora consumers who want the familiar brands of home.
Based in Singapore, our global team leads strategy, category alignment, supply chain orchestration, and marketing thinking. We treat the business as our own – moving fast, thinking like founders, and winning together.

THE OPPORTUNITY

Digital capability is the critical enabler of UI’s next phase of growth – powering a superb consumer and customer experience alongside world-class operational excellence.

As Chief Digital Officer, you will own the digital, data, and AI agenda end-to-end. You will set the strategy, build the team, and deliver measurable business outcomes across five interconnected pillars:

• Marketing Excellence – data-driven consumer insights, personalisation, and brand activation.

• Customer Experience – digital-first engagement, e-commerce enablement, and omnichannel integration.

• Connected Planning – demand sensing, supply planning, and integrated business planning.

• Operational Excellence – process automation, ERP transformation (SAP S/4HANA), and cost efficiency.

• Employee Experience – modern productivity tools, self-service analytics, and ways of working.

This is a hands-on strategic leadership role. You will act as the bridge between business ambition and technology execution – translating commercial priorities into digital capability and embedding AI into core workflows.

KEY ACCOUNTABILITIES

Strategy & Roadmap

• Define and own the multi-year digital, data, and AI strategy aligned to UI’s commercial plan.

• Manage the digital investment portfolio, balancing quick wins with platform bets.

• Establish the AI Hub in Singapore as a centre of excellence for applied AI and advanced analytics.

ERP & Platform Transformation

• Lead UI’s transition to SAP S/4HANA, designing fit-for-purpose ERP capabilities for a complex, cross-border B2B operation.

• Rationalise and integrate the technology landscape across CRM (Salesforce), planning (Anaplan/Kinaxis), data (Databricks), and business intelligence tools.

Data & AI Leadership

• Build a scalable data architecture – from ingestion and integration to governance and self-service consumption.

• Drive AI adoption across the value chain: demand forecasting, pricing, anomaly detection, and generative AI for productivity.

• Champion data governance, quality, and compliance across all markets.

Delivery & Operational Excellence

• Stand up a lean, high-velocity delivery framework (Agile) with clear release cadence and cost discipline.

• Manage vendor and delivery partner relationships, holding third parties to outcomes rather than effort.

• Embed cybersecurity, data privacy, and regulatory compliance into every initiative.

Team & Culture

• Build, mentor, and inspire a high-performing digital team with a culture of experimentation and continuous learning.

• Serve as the translation layer between technical and commercial stakeholders, ensuring shared understanding and aligned priorities.

WHAT SUCCESS LOOKS LIKE (FIRST 12–18 MONTHS)

• A clear, board-endorsed digital and data strategy with a funded roadmap.

• Digital Marketing Intelligence Capabilities over: Social Listening, Content Creation, Secondary Information & Innovation.

• Inventory & Finance planning capability lives across priority markets.

• Cross-border logistics digitalisation.

• AI Hub leveraging data lake for AI solutions and Agentic experiences.

• Fit for purpose SAP S/4HANA migration plan

• Demonstrable uplift in delivery velocity and stakeholder satisfaction scores.

CANDIDATE PROFILE

Experience

• Minimum 10 years in senior digital, data, or technology leadership roles; FMCG or cross-border B2B experience strongly preferred.

• Proven track record of owning a digital P&L, building teams from scratch, and delivering enterprise-scale transformation.

• Deep hands-on fluency in modern data platforms (Databricks, data lake architectures), CRM (Salesforce), and Microsoft Power Platform. ERP (SAP S/4HANA), and AI/ML.

• Experience leading Agile delivery at scale with third-party system integrators.

Education

• Bachelor’s degree in computer science, information technology, business administration, analytics, or a related field.

• MBA or equivalent postgraduate qualification preferred.

Domain Knowledge

• Strong understanding of FMCG value chains: marketing, order-to-cash, finance, and supply chain.

• Familiarity with data governance, privacy regulations (PDPA, GDPR), and compliance frameworks relevant to a multi-market operation.

Leadership & Behavioural Qualities

• Founder’s mentality – comfortable operating with ambiguity, moving fast, and making decisions with imperfect information.

• Resilience and grit – able to sustain high performance under uncertainty and competing priorities.

• Exceptional communication skills – able to translate complex technical concepts for business audiences and influence senior stakeholders.

• Empathetic, inclusive leader who listens first, coaches generously, and builds trust across cultures and geographies.

• Agile mindset – customer-centric, embraces experimentation, treats failure as a learning input.

KEY STAKEHOLDERS

• UI Leadership Team and CEO, Unilever International.

• One Tech / Core Platforms team (Unilever group).

• Business and operational stakeholders across 40+ markets.

• Strategic technology vendors and delivery partners.

• Developers, architects, and the broader Capabilities team.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.