Job Title: Customer Service Officer

Function: Customer Development - Sales

Work Location:  Coimbatore

Work Level: 1A

ABOUT ICE CREAM: Life Tastes Better with Ice Cream

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of €8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products. 

MAIN JOB PURPOSE:

TheCustomer Service Officer wouldberequiredtodrivesalesanddistributionforthecompany products and manage his allocated territory and the customer.

JOBSUMMARY(JOBDESCRIPTION)

• Minimum2yearsofexperienceinGeneralTrade,ChannelSalesexperience,ROI calculations and distributor handling.
• Achievesalestargetsthroughpersonalselling(visitingmarket)anddrivingRSsystem.
• Analysehowtoimprovethecompetitivepositioninthemarketthroughimproved customer service.
• NegotiatewithhisRSanddevelophispeopleonmanagingcustomerstoobtainmore business.
• Monitorcloselythecompetitiveactivitiesandprovidefeedbacktothebranchon appropriateactionthatthecompanyneedstotaketocountersuchactivities.
• MonitorsystematicallytheperformanceoftheRSandRS'ssalesteamandtake correctiveaction(infrastructuregaps).
• Withinbudgetlimitsforbrandactivitiesorganizepromotionactivitiesinconsultation with the superiors.

KEY REQUIREMENTS (EDUCATION, WORK EXPERIENCE s SKILLS)

• RequiredaMinimumFulltimeGraduation
• Minimum 2 to 4yearsofExperienceinChannelSales.
• ExcellentinROICalculationsCRSDistributionManagement
• Shouldbewell-versedwithRSappointmentCSalesPlanning
• ConductingpromotionalactivitiesCexecution
• DecentCommunicationinEnglishandLocallanguageisdesired

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