Store Operations & Project Lead – SM Supermarket & Landers

Context & Main Purpose of Job

The job holder will be responsible to assist to develop the execution strategy for the Modern Trade (MT) account.

Key Responsibilities / Focus Areas

• Project Planning and Conceptualization: Lead the development of the project plan from ideation to execution, including concept creation, design, and feasibility analysis for project assigned.
• Stakeholder Collaboration: Collaborate with cross-functional teams (e.g., marketing, supply chain, finance) and external partners (e.g., suppliers, vendors) to align on project objectives, timelines, and resource allocation.
• Operational Strategy Development: Design and implement operational processes for the project, ensuring efficiency, quality control, and an exceptional customer experience.
• Store Layout and Design: Oversee the design and layout of the project within the supermarket to maximize visibility, accessibility, and customer engagement.
• Budget Management: Develop and manage the project budget, ensuring that all expenditures align with financial goals while maintaining high-quality standards.
• Regulatory Compliance: Ensure compliance with health and safety regulations, food handling standards, and relevant industry guidelines throughout the operationalization process.
• Marketing and Promotions: Create and execute marketing strategies and promotional activities to drive awareness and foot traffic to the project, including in-store promotions and social media campaigns.
• Staff Recruitment and Training: Oversee the recruitment, training, and onboarding of staff to ensure they deliver outstanding customer service and possess in-depth product knowledge.
• Performance Metrics and Reporting: Establish key performance indicators (KPIs) to evaluate the success of the project, preparing regular reports to communicate progress and outcomes to stakeholders.
• Problem-Solving and Adaptability: Proactively address and resolve operational challenges that arise during the project lifecycle, adapting strategies as necessary to ensure project success.
• Post-Launch Evaluation: Conduct a comprehensive evaluation of the project’s performance after launch, gathering customer feedback and operational data for continuous improvement.
• Customer Engagement: Foster strong relationships with customers to enhance their experience and loyalty, implementing feedback mechanisms for ongoing product and service enhancements.
• Omni-Channel Integration: Ensure that the project integrates seamlessly with other store operations, including supply chain logistics, inventory management, and customer service protocols.

Qualifications

We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience and leadership.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.