Global Marketing Services (GMS) Hub Continuous Improvement & Project Delivery Manager

Join us as aGlobal Marketing Services (GMS) Hub Continuous Improvement & Project Delivery Manager

ABOUT UNILEVER:

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, approximately 3.5bn households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

About Global Marketing Services (GMS) within Unilever’s Global Business Services (GBS) organisation
Global Marketing Services (GMS) is a dynamic, collaborative team that partners with Unilever’s brand teams across the globe to deliver high-impact marketing services. Our mission is to drive speed, consistency, and operational excellence at scale, empowering brands to connect with consumers more effectively.

GMS brings together deep expertise across several key domains:

• Artwork Excellence: Our specialists lead the creation of mechanical artworks for both physical and digital packs, ensuring flawless execution and seamless collaboration.

• UARM (Unilever Artwork & Records Management): The custodians of Unilever’s corporate memory, UARM protects trademarks and records, offering brand teams historical insights and safeguarding intellectual property.

• Consumer Engagement Centres (CEC): These frontline teams engage directly with consumers across digital and traditional channels, responding to queries and feedback with empathy and precision.

• Innovation Project Management Office (PMO): A team of expert project managers accelerating innovation speed to market across Unilever’s Business Groups.

• Marketing Digital Solutions: Designers and architects of scalable marketing technology platforms, like Asset Bank, which houses over 2 million advertising assets.

• Product Data Management (PDM): Specialists in digitising and orchestrating pack-related data, enabling seamless integration across Unilever’s supply chain and marketing ecosystem.

JOB PURPOSE 

Deliver value across all Marketing Hub delivered and connected activities by driving continuous improvement and future transformation of the performance management of day-to-day delivery at scale in collaboration with our Partners and GMS Product Owners. This role is responsible to connect with both the GMS Product Owner team and in-country operational marketing teams to drive the adoption, execution and continuous transformation of GMS Hub capabilities/enablers.​

Key Accountabilities of the role include:

• Own the execution and adoption of all GMS Products within markets​

• Sequence and execute transformation initiatives with countries/BUs and Partners as governed by GMS Product Owners

• Drive continuous improvement agenda with our Partners​

KEY RESPONSIBILITIES 

Capability Adoption & Transformation

• Prioritise capability adoption and the transformation roadmap across Products in the region, in alignment with global GMS Product Owners, IT, PDN and Country Marketing teams.

• Resolve adoption challenges and system workarounds; coordinate exception or change requests with global Product and IT teams.

• Benchmark capability usage and effectiveness across markets and drive process‑ and capability‑based governance.

• Ensure existing assets are fully leveraged before introducing additional tools or automations.
  

Continuous Improvement

• Lead the continuous improvement agenda with partners and markets, ensuring initiatives are prioritised in alignment with UL’s roadmap and the Partner TIO.

• Share best practices and cross‑pollinate learnings across teams and partner operations.

• Identify opportunities to simplify, eliminate, consolidate, centralise, and automate processes.
  

Single Point of Contact for Global Product

• Act as the key contact for the global Product team within the region.

• Prioritise Product execution across BUs and represent regional needs in global process and capability discussions and communities of practice.

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Operating Model Effectiveness

• Drive the effectiveness and consistency of the operating model, including governance, gatekeeping, and related standards.

Scope
This position will be supporting key BU’s across a geographical region (Americas / Europe / Asia & Africa), engaging with key senior stakeholders both in countries and within the GBS communities.

REQUIRED QUALIFICATIONS & SKILLS

ADDITIONAL INFORMATION

Key Interfaces:

• Performance Delivery and Governance Lead​

• Partner Operational and Executive leadership​

• Transition Teams (UL and Partner)​ and Partner TIO

• Global Product teams​

• Wider GMS Teams​

• IT and D&A​

• Procurement, HR, and Finance Business (as applicable)​
  

OUR OFFER

• Competitive annual bonus.

• Company car or car allowance.

• Participation in the company share program.

• Private pension plan.

• Private medical care (Medicover).

• Private life insurance (Unum).

• Sports and wellness package (Benefit Systems).

• Two additional vacation days.

• Access to the Unilever employee shop.

• Access to Legimi (e‑book platform).

• Psychological support via the EAP platform.

• Hybrid working model: 3 days in the office / 2 days remote.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.